Customer Services Advisor

HM Revenue and Customs; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Advisor to join their team. In this role, you will be the frontline support, providing essential advice and assistance to customers primarily over the phone. You will have the opportunity to make a difference in people's lives by helping them navigate their tax obligations. The company values resilience and a can-do attitude, offering comprehensive training to ensure you are well-equipped to handle various customer inquiries. If you're passionate about delivering excellent customer service, this is the perfect opportunity for you.

Qualifications

• No experience necessary; training provided.
• Comfortable talking on the phone and discussing debt.

Responsibilities

• Assist customers with their questions or issues over the phone.
• Help customers pay the correct amount of tax at the right time.

Skills

Verbal Communication

Written Communication

Customer Service

Basic Maths Skills

Job description

Would you be proud to deliver excellent customer service? HMRC is seeking a dedicated Customer Service Advisor to join our team.

Role Overview:

As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.

Responsibilities:

1. Speaking to customers on the phone, helping them with their questions or issues.
2. Helping customers to pay the correct amount of tax at the right time.
3. Taking payments by phone and via our online services.
4. Creating customer records and keeping them up to date.
5. Using webchat and email to support our customers online.

If you are allocated to our Debt Management team, your duties will also include discussing, calculating, and collecting interest and penalties for late payments or late filing of tax returns. (The team you are allocated to is decided when you are successful in your application.)

Person Specification

What are we looking for?

• No experience is necessary as you will be fully trained, but you should be comfortable talking on the phone and discussing debt with our customers.
• Comfortable writing up notes, as this is mainly a phone-based role.
• Individuals with the drive and passion to make a difference to people’s lives.
• Great verbal and written communication skills in English (and Welsh where required).
• Dedicated to providing brilliant customer service.
• With a can-do attitude and passion for supporting people.
• Resilient and able to work in a demanding and rewarding environment.
• Capable of providing information quickly and clearly.
• Comfortable handling various types of conversations.
• Possess basic maths skills.

See our full advert to watch videos from our colleagues, for working pattern information and for details on information sessions to hear first-hand what the role involves.