Customer Services Advisor

TN United Kingdom; Sheffield; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen in Sheffield sucht einen leidenschaftlichen Kundenserviceberater, der Teil eines dynamischen Teams werden möchte. In dieser Rolle sind Sie für die Bereitstellung außergewöhnlicher Kundenbetreuung verantwortlich und arbeiten eng mit dem Kundenservicemanager zusammen, um hohe Standards aufrechtzuerhalten. Ihre Aufgaben umfassen die Bearbeitung von Anfragen und die Zusammenarbeit mit verschiedenen Abteilungen, um sicherzustellen, dass alle Kunden die Unterstützung erhalten, die sie benötigen. Wenn Sie eine positive Einstellung und die Fähigkeit zur Zusammenarbeit mit anderen haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Leidenschaft für Kundenservice und hervorragende Kommunikationsfähigkeiten.
• Fähigkeit, in einem schnelllebigen Umfeld ruhig und gelassen zu bleiben.

Responsibilities

• Bereitstellung herausragender Kundenbetreuung und Lösungen.
• Bearbeitung von Anfragen per Telefon und schriftlichem Kontakt.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Problemlösung

Job description

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Are you looking for a role in customer service that isn’t in a call centre environment?

Are you passionate about delivering exceptional customer service and excited about joining our well-established customer service team?

As a Customer Services Advisor, you will be part of a dynamic team, contributing to the exceptional customer experience we aim to provide. Your main responsibilities include ensuring all customers receive outstanding service, advice, and solutions in a professional and timely manner. You will work closely with the Customer Services Manager to maintain high standards and deliver first-class support to our valued customers.

Your duties involve handling front-line telephone and written contact with customers, consumers, and sales colleagues; providing advice and assistance, order editing, order entry, updating systems, and processing follow-ups to previous requests.

About you: You should have a strong passion for customer service, excellent communication skills, and the ability to stay calm and composed in a fast-paced environment. Being a team player with a positive attitude is essential, as collaboration across departments is key to delivering outstanding service.

We have been selling hand, garden, contractors, agricultural, landscaping, and professional tools from our base in Sheffield since 1760. Over 250 years of experience and innovation have built our reputation and a market-leading product range that offers high-quality, high-performance tools for diverse needs.

Please note: Internally, this role is known as a Customer Services Officer.

If you're interested, please send us an email with your CV, tell us why this role suits you, and include your salary expectations ([emailprotected]).