Customer Services Advisor

Halfords; Cheadle; On-site; Part time

Job summary

Join a forward-thinking company that is the UK's leading retailer of motoring and cycling products. This part-time role offers you the chance to engage with customers, providing top-notch service while working on exciting projects like car parts fitting and cycle repairs. With a focus on training and development, you'll gain valuable skills and experience in a dynamic retail environment. If you have a passion for motoring and cycling, and enjoy working with customers, this is the perfect opportunity to grow your career while making a difference in people's lives. Embrace diversity and be part of a team that values your contributions!

Qualifications

• Experience in delivering great customer service in retail.
• Proactive approach to understanding customer needs.

Responsibilities

• Deliver fitting services for car parts and cycles.
• Provide excellent customer service and support.

Skills

Customer Service

Problem-Solving Skills

Retail Experience

Sales Target Achievement

Tools

Car Parts Fitting

Cycle Repair

Job description

Apply now Job no: 553516
Work type: Part time, 16 hours per week
Site: Cheadle, Stanley Green Retail Park
Categories: Retail Colleagues
Location: Greater Manchester
Salary: £8.80 - £11.64 per hour
Business Area: Retail

• Age 21+ £11.64 per hour
• Under 21 £8.80 per hour

Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all.

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience, but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.

To be successful in this role you will need:

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords, we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.