Customer Services Adviser

Agent of NFU Mutual; Stornoway; On-site; GBP 23,000 - 28,000; Full time

Job summary

A rural insurance agency is seeking a Customer Services Adviser to join the team in Stornoway or Portree. This full-time, permanent role involves handling customer enquiries, managing paperwork, and providing administrative support within the office. Candidates should have a background in customer service, be organized, and have strong communication skills. The position offers a starting salary of £23,500 per year along with comprehensive training and career development opportunities.

Benefits

Full training in a friendly environment

Opportunity for career development

Qualifications

• Experience in a customer service or administrative role.
• Confidence in communicating with customers over the phone.
• Organized and comfortable handling paperwork and systems.

Responsibilities

• Provide day to day customer service and administrative support.
• Handle customer enquiries by phone and in person.
• Manage paperwork, sales administration, and general office tasks.
• Assist with basic bookkeeping and financial administration.
• Ensure the office runs smoothly and customers receive reliable service.

Skills

Customer service experience

Organizational skills

Communication skills

Reliability

Flexibility

Job description

Job Details

Permanent, full time
£23,500 per year
Closing date 30 January 2026

NFU Mutual is recruiting a Customer Services Adviser to join its local agency office in either Portree or Stornoway. This role suits someone with a strong customer service background who enjoys being part of a small, close working team supporting rural communities.

The role

• You will provide day to day customer service and administrative support within the local agency office.
• You will handle customer enquiries by phone and in person.
• You will manage paperwork, sales administration, and general office tasks.
• You may assist with basic bookkeeping and financial administration.
• You will help ensure the office runs smoothly and customers receive a personal, reliable service.

Working pattern

This is a full time permanent role.

You will be based in either the Portree or Stornoway office.

Working hours will be agreed as part of the appointment.

What we are looking for

• You should have experience in a customer service or administrative role.
• You should be confident communicating with customers and providing support over the phone.
• You should be organised, reliable, and comfortable handling paperwork and systems.
• A flexible, people focused approach is essential.
• Full training will be provided.

What is on offer

• Permanent employment within('/') a respected rural insurance agency.
• Starting salary of £23,500 per year.
• Full training in a friendly and supportive environment.
• The opportunity to build a long term career in customer services and financial administration.

Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.

How to apply

Apply through Highland Jobs