Customer Services Administrator Tlnt1_Ni

Cmb Recruitment; Belfast City District; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Salary

Pension

Permanent contract

Parking

Job summary

Cmb Recruitment in Belfast is seeking an experienced Customer Services Administrator to join a busy team. This full-time role requires a highly organised, customer-focused individual with a background in customer service or administration.

You will act as the main contact for customers, handle inquiries, process orders, maintain records, and coordinate with internal departments to meet requirements. A proactive, independent team player with strong IT and communication skills is essential.

Qualifications

• At least 2 years of experience in customer service, sales administration or similar role.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Attention to detail and accuracy.

Responsibilities

• Act as a key point of contact for customers via telephone and email.
• Respond to customer enquiries promptly and professionally.
• Process customer orders, quotations and documentation accurately.
• Maintain accurate customer records and update internal systems.
• Coordinate with internal departments to ensure customer requirements are met.
• Monitor orders and provide customers with regular updates.
• Deal with customer queries, issues and complaints effectively.
• Prepare reports, correspondence and general administration.
• Liaise with suppliers, customers and other stakeholders as required.
• Support the wider administration and customer service team.
• Ensure a high level of customer satisfaction is maintained at all times.

Skills

Customer Services

IT Skills

Organisational skills

Job description

Customer Services Administrator

Location: Belfast

Salary: Competitive, depending on experience

Hours: Full-time, MondayFriday

The Opportunity: We are currently seeking an experienced Customer Services Administrator to join a busy and growing team. This is an excellent opportunity for a highly organised and customer-focused individual with 2+ years experience in a customer service or administration role to join a successful Belfast company.

Key Responsibilities

• Act as a key point of contact for customers via telephone and email.
• Respond to customer enquiries promptly and professionally.
• Process customer orders, quotations and documentation accurately.
• Maintain accurate customer records and update internal systems.
• Coordinate with internal departments to ensure customer requirements are met.
• Monitor orders and provide customers with regular updates.
• Deal with customer queries, issues and complaints effectively.
• Prepare reports, correspondence and general administration.
• Liaise with suppliers, customers and other stakeholders as required.
• Support the wider administration and customer service team.
• Ensure a high level of customer satisfaction is maintained at all times.

About You

• At least 2 years experience in a customer service, sales administration or similar role.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Excellent attention to detail and accuracy.
• A confident and professional telephone manner.
• Good IT skills, including Microsoft Office.
• The ability to manage multiple tasks and prioritise workloads.
• A proactive approach with the ability to work independently and as part of a team.
• A strong customer-focused attitude.

What's on Offer

• Competitive salary based on experience.
• Full-time, permanent position.
• MondayFriday working hours.
• Opportunity to join a successful and supportive team.
• Excellent opportunity for career development and progression.
• A varied role within a busy and professional environment.

If you are an experienced Customer Services Administrator looking for your next opportunity, we would love to hear from you.

Skills

Customer Services Administrator IT Skills organisational skills

Benefits

• SALARY
• PENSION
• PERMANENT
• Parking