Customer Service Administrator

GRW Talent; Hamilton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Company performance bonus

Share options

31 days annual leave

Company pension

Private medical insurance

Life insurance

Cycle to work scheme

Free/on-site parking

Job summary

GRW Talent Ltd is seeking a Customer Service Administrator for a manufacturing client based near Hamilton. You will be the first point of contact for customers, suppliers and colleagues, handling inquiries and preparing accurate quotations.

Reporting to the Supply Chain Manager, you will keep CRM/MRP/ERP records up to date, support the Sales team and assist with work orders to help ensure timely delivery and customer satisfaction.

Qualifications

• Experience in customer service, sales support or administration with strong attention to detail and numeracy.

Responsibilities

• Respond to customer queries quickly and aim to resolve on first contact.
• Understand products and services to provide accurate answers.
• Prepare pricing and quotations based on supply chain costs with colleagues.
• Create and update Work Orders and raise internal and external purchase orders.
• Record customer interactions and keep CRM, MRP and ERP accurate.
• Report on customer account trends to support forecasting.
• Support Sales team during customer visits and manage sales opportunities.

Skills

Customer service

Sales support

Administration

Tools

CRM

MRP

ERP

Job description

CUSTOMER SERVICE ADMINISTRATOR (MANUFACTURING)

Based: near Hamilton

Our client is a high-growth global electronics manufacturing and engineering business headquartered in Scotland, with operations across the UK, USA and Asia. The business is continuing to grow and is recognised for its strong customer focus, innovative solutions and commitment to delivering exceptional service.

Do you get real satisfaction from solving a customer’s problem the first time they ask? Our client is looking for a Customer Service Administrator to join their Supply Chain team and help give every customer a first-class experience.

About the role:

You’ll be the first point of contact for customers, clients and suppliers. You’ll answer their questions, work out what they need and put together accurate, timely quotations. Reporting to the Supply Chain Manager, you’ll work closely with the Sales Team and keep our systems accurate and up to date.

What you’ll be doing:

• Responding to customer queries quickly and efficiently, aiming to resolve them on first contact wherever possible.
• Getting to know the products and services well enough to give customers confident, accurate answers.
• Preparing accurate pricing and quotations based on supply chain costs, working with colleagues across the business to get the details right.
• Creating and updating Work Orders and raising internal and external purchase orders to meet customer demand.
• Recording customer interactions and keeping the CRM, MRP and ERP systems accurate and current.
• Reporting on customer account trends to support forecasting.
• Supporting the Sales Team, including during customer visits, and managing sales opportunities using company tools and processes.
• Escalating complaints in line with company policy, and helping write work instructions and procedures as the business needs them.

You’ll need to have previous experience in customer service, sales support or administration with a strong attention to detail and confidence with numbers and pricing along with ideally some experience with CRM, MRP or ERP. If you have an organised approach and the ability to manage several priorities at once and can be a team player who enjoys working closely with sales and supply chain colleagues please get in touch.

Package

Alongside your basic salary, employees have access to a range of benefits including:

• Company performance bonus
• Share options
• 31 days annual leave
• Company pension`
  • Company performance bonus
  • Share options
  • 31 days annual leave
  • Company pension
  • Private medical insurance
  • Life insurance
  • Cycle to work scheme
  • Free/on-site parking