Customer Services Administrator

TN United Kingdom; Shepton Mallet; On-site; GBP 24,000 - 26,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Customer Service Administrator, der als Hauptansprechpartner für die Palettennetzwerk-Standorte fungiert. Diese spannende Rolle beinhaltet die enge Zusammenarbeit mit Kunden, um einen reibungslosen Betrieb sicherzustellen, die Bearbeitung von Rechnungen und das Management von Kundenanfragen. In einem dynamischen Umfeld haben Sie die Möglichkeit, Ihre organisatorischen Fähigkeiten und Kommunikationsfähigkeiten zu nutzen, um einen positiven Einfluss auf die Kundenzufriedenheit zu haben. Mit einem unterstützenden Team und hervorragenden Entwicklungsmöglichkeiten ist dies eine großartige Gelegenheit für Ihre Karriere.

Benefits

Einzelhandelsrabatte

Wellbeing-Unterstützung

Karriereentwicklungsmöglichkeiten

Ausgezeichnete Urlaubsregelung

Lebensversicherung

Betriebliche Altersvorsorge

Sparclub für Weihnachten

Führende Branchenqualifikationen

Qualifications

• Erfahrung in einer ähnlichen Rolle von Vorteil.
• Fähigkeit, auf allen Ebenen zu kommunizieren.

Responsibilities

• Verwaltung von Kundenbeziehungen und administrativen Aufgaben.
• Koordinierung täglicher Serviceberichte und Konferenzgespräche.

Skills

Kommunikationsfähigkeiten

Organisationstalent

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

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Customer Services Administrator, Shepton Mallet

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Client:

Gregory Group

Location:

Shepton Mallet, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

a40adea1094c

Job Views:

21

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Customer Service Administrator

Pallet Networks, Shepton Mallet

At Gregory Distribution, we are looking for a Customer Service Administrator who will be the primary point of contact for our Pallet Networks site in Shepton Mallet.

The position of Customer Service Administrator involves:

• You will be required to work closely with our customers to ensure the smooth running of the operation as a whole
• Coordinating daily service reports, daily/weekly conference calls with customers, and using various internal/external IT systems.
• Processing customer invoices and inputting invoice data on various systems.
• Managing customer relationships and associated administrative duties, including answering all queries via email, phone, and face to face.
• Production of KPI’s and daily statistics.
• Investigating and resolving stock issues to ensure customer satisfaction.
• Liaising with the vehicle maintenance team and planning vehicle servicing and defect repairs.
• You will be the main point of contact for customers, drivers, and internal teams, so strong communication skills (both written and verbal) are essential.
• The job can be fast-paced and pressurised, but you will receive the support and training needed to be successful in the role.

Essential skills required for Customer Service Administrator:

• Previous experience of working in a similar role is advantageous but not necessary.
• Ability to communicate at all levels.
• Excellent organisational skills and prioritising workload.
• Working to deadlines.
• Able to work as part of a team and on own initiative.
• MS packages to include, Word, Excel, PowerPoint and Outlook.

Why Gregory Distribution?

• Salary for Customer Service Administrator is between £24,pa to £26,pa, depending on experience.
• Hours of work are Monday – Friday, 09:30hrs – 18:30hrs.
• Retail discounts with Hapi*
• Retail Trust Wellbeing Support*
• Opportunity to develop your career within an expanding business.
• Excellent holiday allowance and company benefits.
• Life assurance, pension and sickness scheme*
• Christmas Savings Club*
• Leading industry qualifications*
• This vacancy is not entitled to the employee referral scheme.