Customer Service Administrator

TipTopJob; Cirencester; On-site; GBP 22,000 - 26,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to become the welcoming face of their University and conference receptions. This role involves greeting visitors, managing reception tasks, and ensuring compliance with health and safety regulations. The ideal candidate will possess strong communication skills, a customer service orientation, and the ability to work independently. Join a supportive and collaborative work environment that values professional development and offers a competitive salary package. If you thrive in a dynamic setting and are passionate about providing excellent service, this opportunity is perfect for you.

Qualifications

• Good standard of general education to GCSE level.
• Excellent telephone manner and communication skills.

Responsibilities

• Greet visitors and callers warmly as the first point of contact.
• Handle general reception tasks and manage the reception email account.

Skills

Customer Service Orientation

Communication Skills

Problem-Solving

Computer Literacy (MS Packages)

Telephone Manner

Education

GCSE Level Education

Job description

Location: Cirencester, GL7 6JS

Salary: A GBP 22,680 - GBP 25,742 per annum / GBP 12.46 - GBP 14.14 per hour (Pay review pending)

Hours: Full-time, average 35 hours per week on a rota, including evenings, weekends, and Bank Holidays

Are you a people person with a passion for providing excellent customer service? Do you thrive in a dynamic, fast-paced environment? The Royal Agricultural University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team and be the welcoming face of our University and conference receptions.

The Role

1. First Point of Contact: Greet visitors and callers warmly, ensuring they feel welcomed and directed appropriately.
2. Reception Duties: Handle general reception tasks, manage the reception email account, and assist with queries from staff, students, customers, and contractors.
3. Security Monitoring: Manage security systems, including CCTV, burglar alarms, and fire alarms, and coordinate emergency procedures.
4. Health and Safety: Ensure compliance with health and safety legislation, monitor first aid supplies, and report incidents.
5. Facilities Management: Work with the Estates and IT Team to manage car parking and access control.
6. Mail Handling: Sort and distribute incoming mail, and prepare outgoing mail and courier services.
7. Event Support: Assist with Bed and Breakfast and conference reservations, and act as the point of contact for internet instructions and charges.
8. Administrative Tasks: Process maintenance requests, arrange transport, manage lost property, and conduct site tours.
9. Team Collaboration: Work flexibly to cover team absences and support the Customer Services Team Leader as needed.

Skills And Qualifications

The ideal candidate will:

1. Have a good standard of general education to GCSE level (including numeracy and literacy)
2. Possess excellent telephone manner and communication skills at all levels
3. Have a strong customer service orientation with demonstrable skills
4. Be computer literate, particularly with MS packages
5. Have the ability to work independently and solve problems resourcefully
6. Be willing to obtain a Shot Gun licence for handling and storing student guns (with training and application support provided by the University)

Benefits

We offer a supportive and collaborative work environment and are committed to providing opportunities for professional development and growth, ensuring that our employees have access to continuous learning and advancement.

Additionally, we offer a competitive salary and benefits package, recognising and rewarding the hard work and dedication of our team members.

If you believe you are a suitable candidate and would like to work for the Royal Agricultural University, please proceed through the following link to be redirected to their website to complete your application:

rau.ac.uk/about-rau/work-for-us

Closing Date: 14 May 2025

Interview Date: 28 May 2025

The Royal Agricultural University is an equal opportunities employer RAU, and we welcome applications from candidates of all ethnic backgrounds.