Customer Service Administrator

JR United Kingdom; Yeovil; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator to join their dynamic team. In this full-time role, you will be the go-to person for all administrative processes, ensuring smooth operations and providing exceptional customer service. Your strong administrative skills and IT literacy, particularly in Excel, will be essential as you handle orders, returns, and customer inquiries. With a focus on health and wellbeing, this innovative firm offers a supportive work environment and a range of benefits, including a generous pension scheme and annual leave that increases with service. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you.

Benefits

Annual leave that increases with length of service

Generous pension scheme (matched up to 9%)

Potential to earn bonuses

Enhanced maternity/adoption leave

Access to online and high street discounts

Free healthcare access

Cycle to Work scheme

Qualifications

• Strong administrative experience is essential for this role.
• Proficiency in Excel and CRM systems is required.

Responsibilities

• Process orders, returns, exchanges, and refunds via the CRM system.
• Provide high-level customer service and manage administrative processes.

Skills

Administrative experience

IT literacy

Team working skills

Multitasking

Sales knowledge

Tools

CRM system

Excel

Job description

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Who are we?

RES, part of the Wolseley Group, provides high-quality energy-efficient solutions for homes and businesses. Our company was founded on a vision to be the driving force in the industry’s transition towards clean and sustainable energy. We focus on skilling up installers with expert training, supporting quality installations with our MCS accreditation, and ensuring excellence through comprehensive technical support.

Benefits

In addition to salary, we offer benefits including:

• Annual leave that increases with length of service
• A generous pension scheme (matched up to 9%)
• Potential to earn bonuses
• Enhanced maternity/adoption leave
• Access to online and high street discounts

We promote health and wellbeing by offering free healthcare access, our YuLife app, Cycle to Work scheme, and more!

Role Overview: Customer Service Administrator

You’ll be responsible for:

• Processing orders, returns, exchanges, and refunds via the CRM system and Excel
• Assisting with MCS accreditation admin processes
• Dealing with customer enquiries via telephone and face-to-face
• Providing high-level customer service
• Owning and managing administrative processes within the office as the go-to person

This is a full-time, permanent role working Monday to Friday, 8am-5pm, with a half-hour lunch break.

Desired Skills and Qualifications

• Strong administrative experience
• IT literacy, especially Excel
• Excellent individual and team working skills
• Ability to multitask
• Sales knowledge

We look forward to receiving your application!