Customer Service Administrator

Royal Agricultural University; Cirencester; On-site; GBP 22,000 - 26,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to be the welcoming face at their university and conference receptions. This role involves greeting visitors, managing reception tasks, and ensuring compliance with health and safety regulations. The ideal candidate will possess excellent communication skills and a strong customer service orientation. Join a supportive and collaborative work environment that values professional development and growth, while making a meaningful impact in a dynamic setting. If you thrive in a fast-paced atmosphere and enjoy working with people, this opportunity is perfect for you.

Benefits

Professional Development Opportunities

Supportive Work Environment

Competitive Salary

Collaborative Team Culture

Qualifications

• Good standard of general education to GCSE level, including numeracy and literacy.
• Excellent telephone manner and communication skills at all levels.

Responsibilities

• Greet visitors warmly and manage reception tasks efficiently.
• Handle security systems and ensure compliance with health and safety legislation.

Skills

Customer Service Orientation

Communication Skills

Problem Solving

MS Office Proficiency

Telephone Manner

Education

GCSE Level Education

Job description

Customer Service Administrator

Location:

Cirencester, GL7 6JS

Salary:

£22,680 - £25,742 per annum / £12.46 - £14.14 per hour (Pay review pending)

Hours:

Full-time, average 35 hours per week on a rota, including evenings, weekends, and Bank Holidays

Are you a people person with a passion for providing excellent customer service? Do you thrive in a dynamic, fast-paced environment? The Royal Agricultural University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team and be the welcoming face of our University and conference receptions.

The Role

1. First Point of Contact: Greet visitors and callers warmly, ensuring they feel welcomed and directed appropriately.
2. Reception Duties: Handle general reception tasks, manage the reception email account, and assist with queries from staff, students, customers, and contractors.
3. Security Monitoring: Manage security systems, including CCTV, burglar alarms, and fire alarms, and coordinate emergency procedures.
4. Health & Safety: Ensure compliance with health and safety legislation, monitor first aid supplies, and report incidents.
5. Facilities Management: Work with the Estates & IT Team to manage car parking and access control.
6. Mail Handling: Sort and distribute incoming mail, and prepare outgoing mail and courier services.
7. Event Support: Assist with Bed & Breakfast and conference reservations, and act as the point of contact for internet instructions and charges.
8. Administrative Tasks: Process maintenance requests, arrange transport, manage lost property, and conduct site tours.
9. Team Collaboration: Work flexibly to cover team absences and support the Customer Services Team Leader as needed.

Skills and Qualifications

The ideal candidate will:

1. Have a good standard of general education to GCSE level (including numeracy and literacy)
2. Have excellent telephone manner and communication skills at all levels
3. Demonstrate a strong customer service orientation with relevant skills
4. Be proficient with MS Office packages
5. Be able to work independently and solve problems resourcefully
6. Be willing to obtain a Shot Gun license for handling and storing student guns (training and support provided)

Benefits

We offer a supportive and collaborative work environment, with opportunities for professional development and growth. Our package includes a competitive salary and benefits, recognizing your dedication and hard work.

To Apply

If you are interested in this opportunity, please click apply to be redirected to our website to complete your application.

Closing Date:

14 May 2025

Interview Date:

28 May 2025

The Royal Agricultural University is an equal opportunities employer and welcomes applications from candidates of all backgrounds.