Customer Service Administrator

Grifols; United Kingdom; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Administrator to ensure excellent service for internal teams and external customers. This role involves coordinating order processing, managing customer inquiries, and maintaining service quality while working in a mostly remote environment.

Qualifications

• Proven customer service experience required.
• Prior administrative or customer service experience preferred.

Responsibilities

• Accurately enter customer orders into SAP.
• Coordinate with the warehouse for timely dispatch.
• Manage daily tasks to meet deadlines.

Skills

Customer Service

IT Literacy

Communication

Attention to Detail

Time Management

Education

Relevant qualifications in Customer Service or IT

Degree in related field

Tools

SAP

Job description

Join to apply for the Customer Service Administrator role at Grifols

About Grifols

Grifols is a global healthcare company committed to improving health and well-being since 1909. We are leaders in plasma-derived medicines and transfusion medicine, operating in over 110 countries.

Role Overview

As a Customer Service Administrator, you will ensure excellent service for internal teams and external customers, acting as a bridge to coordinate order processing and support.

Responsibilities

1. Accurately enter customer orders into SAP, reflecting specific requirements.
2. Coordinate with the warehouse for timely dispatch of orders.
3. Issue invoices and proofs of delivery in digital and hard copy formats.
4. Provide sales summaries to customers upon request.
5. Manage daily tasks to meet deadlines and maintain service quality.
6. Identify service issues and suggest improvements.

Candidate Profile

Skills: Proven customer service experience, high IT literacy (including SAP), strong communication, attention to detail, ability to prioritize and manage time.

Qualifications: Relevant qualifications in Customer Service or IT preferred; degree in related field is a plus.

Experience: Prior administrative or customer service experience, familiarity with order systems and invoices, industry experience is advantageous.

What We Offer

An opportunity to develop your career in a supportive environment. Learn more at www.grifols.com.

Additional Information

This is a permanent, mostly remote role requiring you to live within 1 hour of Cambridge for occasional on-site work. We are an equal opportunity employer committed to diversity and inclusion. Adjustments available upon request.

Employment Details

• Seniority level: Entry level
• Type: Full-time
• Industry: Pharmaceutical & Medical Equipment Manufacturing