GB Customer Services Administrator

Genus PLC; Nantwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in animal genetics is seeking a GB Customer Services Administrator to provide support to sales staff and customers. This role involves handling inquiries, managing a sales territory, and ensuring customer service excellence. The ideal candidate will have strong communication skills and attention to detail, contributing to the company's mission of sustainable livestock profitability.

Benefits

Performance bonus

Company vehicle for deliveries

25 days holidays + Bank Holidays

NFU Pension (5% employer contribution)

Health Cash back scheme

Employee Assistance Program

Employee share plan

Enhanced maternity leave

Comprehensive learning & development programs

Qualifications

• Experience in customer service or administration is desirable.
• Proficient in computer use with excellent keyboard skills.

Responsibilities

• Assist GB Field Sales and Support staff with customer inquiries.
• Handle, record, and investigate customer inquiries and complaints.
• Manage sales territory and complete monthly tasks.

Skills

Customer Service

Attention to Detail

Communication

Tools

Microsoft Dynamics 365

Job description

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Role Overview

We are looking for a GB Customer Services Administrator to join our team at our Head office in Nantwich, Cheshire.

The role is predominantly inbound phone-based, and you will spend your days handling inquiries from Genus Sales Staff (70%) and Genus customers (30%).

You Will

• Assist and support GB Field Sales and Support staff with tablet device help & support, providing vital customer information from our CRM (Microsoft Dynamics 365) over the phone.
• Liaise closely with GB Customer Accounts, Dairy/Beef Product Managers, Supply Chain Team & warehouses.
• Handle, record, and investigate customer inquiries and complaints through to resolution by calling/writing to customers and coordinating with relevant personnel.
• Manage your own sales territory and complete monthly tasks by deadlines.
• Collaborate with sales staff, managers, and directors within your territory to achieve goals.

Requirements

• Proficient in computer use with excellent keyboard skills; familiarity with ERP system D365 is advantageous.
• Previous experience in customer service or administration is desirable.
• Excellent listening skills and a polite telephone manner (essential).
• Commitment to Customer Service Excellence.
• Attention to detail and an organized, methodical approach.
• Ability to stay updated on Genus products and services.
• Proven ability to prioritize workload.

Business Overview

ABS Global is a leading provider of bovine genetics, reproductive services, and related products, operating in over 70 countries since 1941. We focus on breeding and distributing high-quality genes to improve livestock profitability worldwide.

Genus is a global FTSE 250 company and leader in animal genetics, with a mission to sustainably nourish the world through pioneering genetic improvements.

Our Values

• Collaborate as One Team
• Create Value for Customers
• Innovate with Purpose
• Never stop improving

DEI

Genus promotes a culture of respect, openness, and fairness, welcoming individuals from all backgrounds to thrive and succeed.

Benefits

• Performance bonus
• Company vehicle for deliveries
• 25 days holidays + Bank Holidays
• NFU Pension (5% employer contribution)
• Health Cash back scheme
• Employee Assistance Program
• Employee share plan
• Enhanced maternity leave
• Comprehensive learning & development programs including Genus University and Mango (languages)

Equal Opportunity Employer

Genus is committed to equal employment opportunities and prohibits discrimination and harassment of any kind.

Recruitment Fraud Warning

Genus will never ask for fees or payment during recruitment. For questions, contact [e-mail].

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Other