Customer Service Administrator

Cool Crutches & Walking Sticks; Harrogate; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

Join a leading company that specializes in comfortable and colorful mobility aids. As a Customer Service Administrator, you will provide top-tier support, manage customer enquiries, and improve overall satisfaction while enjoying a competitive salary and flexible working conditions.

Benefits

28 days holiday (including bank holidays)

Contributory Company Pension Scheme

Qualifications

• Experience in customer service or sales, preferably in a commercial environment.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team.

Responsibilities

• Handle customer enquiries through various channels (phone, email, online chat).
• Process orders and maintain accurate records of customer interactions.
• Collaborate with other departments to enhance customer experience.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Education

Bachelor's degree or equivalent work experience

Tools

CRM tools

Job description

Get AI-powered advice on this job and more exclusive features.

An exciting opportunity for a full time Customer Service Administrator, predominantly based from home, within 1 hour commuting distance of the office near Harrogate. Offering a competitive package and base salary between £28k and £33k per annum.

Cool Crutches is a fast growing, dynamic online business selling comfortable, colourful, silent & safe walking sticks and crutches. For over 19 years they have been transforming what it means to use mobility aids, growing an online community of over 150,000 whilst offering life changing walking aids and resources designed to support those living with disabilities.

Cool Crutches is looking for a highly motivated and customer-oriented Customer Service Administrator to join the team. The ideal candidate will be responsible for handling all customer enquiries, orders and promoting their products and services to maximise sales and customer happiness.

Role Description

This is a full-time hybrid role for a Customer Service Administrator, based in Harrogate with some work-from-home flexibility. The Customer Service Administrator will be responsible for providing exceptional customer support, managing customer enquiries, and ensuring excellent customer satisfaction. Daily tasks include handling customer communications, addressing customer concerns, processing orders, and maintaining records of customer interactions. The role also involves collaborating with other departments to enhance the overall customer experience.

Key Responsibilities:

• Handle and manage customer enquiries through various channels (phone, email, online chat).
• Identify and understand customer needs to provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues in a timely manner.
• Provide feedback on products and services to improve the company’s offerings.
• There will be a requirement to travel to the office for 2 days a week.

Experience, knowledge & skills required:

• Previous demonstrable experience in customer service or sales, preferably in a commercial environment.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Attention to detail, organisational and multitasking skills.
• Knowledge of CRM tools and customer management software.
• Proactive attitude and ability to solve problems efficiently.
• Excellent problem-solving skills
• Bachelor's degree or equivalent work experience is advantageous
• 40 hours per week.
• Salary between £28,000 - £33,000 per annum.
• 28 days holiday (including bank holidays).
• Contributory Company Pension Scheme

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Medical Equipment Manufacturing

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