Customer Service Administrator

BBF Limited; Blackburn; On-site; GBP 24,000; Full time

Job summary

BBF Limited is seeking a Customer Service Administrator to join their Blackburn team on a fixed-term contract. This office-based role requires strong IT skills as you'll manage customer orders alongside finance and planning teams. You will ensure timely delivery and maintain customer satisfaction.

Benefits

25 days holiday plus bank holidays

Free on-site parking

Employee Assistance Programme

Access to training courses

Company benefits hub

Qualifications

• Well-organized and IT-literate individual.
• Experience with Microsoft Excel and ERP systems.
• Strong communication skills.

Responsibilities

• Input amendments to orders via ERP system.
• Communicate with finance and track delivery failures.
• Build relationships with internal and external customers.

Skills

Organizational Skills

IT Literacy

Tools

Microsoft Excel

Tropos

Job description

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Customer Services Administrator (6 Fixed Term Contract)

Salary: £23,926.50

BBF Limited

Blackburn, Lancashire

We are currently recruiting a Customer Services Administrator to join the team at our Blackburn site on a full time, temporary basis.

Who are we looking for?

We are looking for a well-organised and IT-literate individual who wants to begin a career within either supply chain or the manufacturing industry. This role will give you great exposure to what it takes to keep an industry-leading cake & dessert manufacturer ticking and ensure that our customers - some of the largest food retailers in the country - are receiving stock in a timely and efficient manner.

You will work alongside our Commercial and Production Planning teams to ensure our customers receive orders accurately and on time, every time.

This role is completely office-based, and you will utilise Microsoft Excel as well as our ERP system, Tropos, within your daily role; therefore, strong IT skills are essential.

The role of a Customer Services Administrator

Communicate with the finance team, ensuring all orders are invoiced correctly.

Input any additions and amendments to orders via our ERP system.

Build good communications and relationships with all internal and external customers.

Track all delivery failures and ensure orders are updated accordingly.

Monitor and action all emails daily.

Communicate service results to the wider business.

Complete daily reports.

Maintaining Christmas order tracking via Excel spreadsheets.

Completion of relevant delivery confirmation for accounts.

Export documentation.

Handling telephone enquiries.

Reconcile and maintain daily all stocks including site and 3PL, resolving/investigating issues where required.

Inputting deliveries onto spreadsheets.

Monitor SalesLine email account and input orders received.

Who are BBF Limited?

BBF Limited are one of the UK's leading ambient cake and chilled dessert manufacturers of retailer own label, licensed and branded cakes, supplying recognisable major retailers across the UK and European market.

Our team of experts develop and manufactures a wide range of high-quality ambient cake products across several different categories including celebration cake, mini rolls, mince pies, fruit pies and a wide range of chilled desserts including cheesecake, crumbles and sponge cakes. These include mince pies, celebration cakes, slab cakes, cupcakes and many more!

We are passionate about our products and aim to put the customer at the heart of everything we do.

With recent investment and acquisitions taking us to 1,500 direct employees, this is an exciting time to join BBF Limited! We are continually looking to grow, but we can only do that with exceptional talent across all levels and disciplines of the business. That is where you come into it!

On top of making some really tasty cakes and desserts, we do a lot of fun stuff too! Whether that be Christmas fun days, pancake-flipping competitions, Red Nose Day events or odd-sock days, you'll be coming to work smiling.

What do you get in return?

Financial

Salary of £23,926.50

Pension

4x Life Assurance/Death in Service Benefit

Access To The Company Benefits Hub

Access to 'Company Shop' - a discounted re-distributor of surplus food and household products

Health & Wellbeing

25 days holiday plus bank holidays

Employee Assistance Programme

Access to meditation and well-being app

Personal & Professional Development

Dedicated in-house Learning & Development/Training team

Online training platform with access to 100+ training courses

A few other bits

Free on-site parking

Free refreshments

Recruitment Agencies

We operate a recruitment PSL when we require assistance, and we aren't adding to this at present. Any agency assistance will be instructed accordingly and therefore any CVs sent to any BBF Limited employee will be treated as a gift and won't be liable for a fee. Please don't speculatively contact us in relation to this vacancy or any other vacancy.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Manufacturing

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