Customer Service Work Leader - Motor Vehicle Ops

Commonwealth Of Virginia; Stafford; Sur place; GBP 41 000 - 63 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement benefits

Twelve paid holidays

Deferred compensation

Paid annual and sick leave

Résumé du poste

DMV in Stafford, VA seeks an experienced Work Leader to guide a customer service team in delivering accurate, courteous service. This role oversees complex transactions, supports DMV regulations, and assists with training and mentoring staff.

It acts as a liaison between management and frontline employees, ensuring operational continuity. Selected candidate may assume management responsibilities in the absence of CSC management.

Qualifications

• Strong customer service strategies and conflict resolution.
• Knowledge of motor vehicle laws and DMV regulations to ensure compliant service.
• Proficiency in financial procedures, including fee processing and documentation.
• Awareness of privacy standards for handling sensitive information.
• Familiarity with DMV operational procedures and documentation requirements.
• Ability to interpret and apply complex regulations to ensure compliance and proper service delivery.
• Proficiency in Microsoft Office and DMV-specific software for operations.

Responsabilités

• Lead CSC Generalists and wage employees to deliver accurate, courteous service.
• Oversee complex customer transactions and ensure regulatory compliance.
• Mentor and train staff; act as liaison between management and frontline employees.
• May assume management-level responsibilities in the absence of CSC management.

Connaissances

Customer service

DMV regulations

Fee processing

Privacy standards

MS Office

DMV software

Communication

Leadership

Organization

Multitasking

Outils

MS Office Suite

DMV-specific software

Description du poste

DMV in Stafford, VA seeks an experienced Work Leader to guide a customer service team in delivering accurate, courteous service. This role oversees complex transactions, supports DMV regulations, and assists with training and mentoring staff.

It acts as a liaison between management and frontline employees, ensuring operational continuity. Selected candidate may assume management responsibilities in the absence of CSC management.