Automotive Service Manager – Lead Team, Optimize Ops

LSH Auto Limited; Birmingham; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Mercedes Benz training

Colleague referral bonus

Life Assurance (4x annual salary)

Company Pension

31 days holiday increasing with tenure

Wellbeing support

Comprehensive Learning and Development

Colleague Car Purchase Scheme

Job summary

LSH Auto Limited in Birmingham seeks a dedicated Service Manager to lead the service department and optimize operations while maintaining high customer satisfaction and efficiency.

You will oversee daily workflows, manage the service team, and collaborate with other departments to meet business goals. The role requires strong leadership, automotive service experience, and data-driven decision making. A company car or car allowance is provided along with a competitive benefits package.

Qualifications

• Proven experience in managing service operations within the automotive industry.
• Strong leadership and team management abilities.
• Excellent organizational and communication skills.
• Experience using service management software and data analysis tools.
• Financial understanding to manage budgets and service profitability.

Responsibilities

• Lead and manage the service team including technicians and advisers to achieve targets.
• Implement and monitor service processes to improve efficiency and customer experience.
• Manage scheduling, resource allocation, and workflow within the service department.
• Ensure compliance with company policies and industry standards.
• Analyse service department performance data to identify areas for improvement.
• Support the development and training of team members.
• Collaborate cross-functionally to achieve business goals.

Skills

Service operations management

Leadership

Communication

Data analysis

Budget & profitability

Driver's license

Tools

Service management software

Job description

LSH Auto Limited in Birmingham seeks a dedicated Service Manager to lead the service department and optimize operations while maintaining high customer satisfaction and efficiency.

You will oversee daily workflows, manage the service team, and collaborate with other departments to meet business goals. The role requires strong leadership, automotive service experience, and data-driven decision making. A company car or car allowance is provided along with a competitive benefits package.