Centre Operations Lead & MOT Tester

Webrecruit; Burgess Hill; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

NEST Pension

Life Assurance

Bonus Scheme

Instant pay access

Retail Discounts

Staff Discounts

Wellbeing Support

Training opportunities

In-house IMI course

Company Uniform

Job summary

Webrecruit is seeking an automotive centre team member to deliver outstanding customer service and support a busy retail environment. You will handle sales targets, maintain centre cleanliness, support multiple centres when needed, and assist with MOT testing and DVSA compliance.

The role reports to the Centre Manager, with responsibilities including staff recruitment, training needs, product fitting, and adherence to internal health, safety and stock procedures.

Qualifications

• Flexible approach to tasks and able to manage their own workload.
• Excellent communicator with proven experience of working in a busy retail environment in an automotive setting.

Responsibilities

• Ensure that Customers receive the best Customer Service and care to ensure that complaints are kept to a minimum
• To ensure all sales targets and KPI’s are achieved
• To maintain the cleanliness of the Centre and its equipment on an ongoing basis
• To increase sales of products and services offered by the Company, in accordance with procedures
• Recruit and interview all employees for the Centre
• Identify any training needs for employees to progress and develop within the Company
• Carry out service and repair on all makes of vehicle
• All MOT Testers must hold a valid MOT Tester licence which is issued by the DVSA
• To carry out MOT test to DVSA standard and input the details on the DVSA computer system
• To fit any product specified by the Company to customer vehicles and carry out a range of ancillary services to customer vehicles
• Support other Centres, when asked, when necessary
• To adhere to the Company’s Policies & Procedures including Health & Safety, Compliance and Stock Control
• To comply with reasonable instructions from Management
• The company will supply you with uniform, it must be clean and presentable at all times
• Liaise with Head Office and other Departments

Skills

Customer service

Job description

Webrecruit is seeking an automotive centre team member to deliver outstanding customer service and support a busy retail environment. You will handle sales targets, maintain centre cleanliness, support multiple centres when needed, and assist with MOT testing and DVSA compliance.

The role reports to the Centre Manager, with responsibilities including staff recruitment, training needs, product fitting, and adherence to internal health, safety and stock procedures.