Auto Service Manager — Lead a High-Impact Customer Team

D.M.Keith Limited; York and North Yorkshire; Vor Ort; GBP 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Demo vehicle

30 days holiday

Pension scheme

Eye tests contribution

Cycle to work

Long service awards

Zusammenfassung

D.M.Keith Limited in York is seeking an experienced Service Manager to lead a busy service department and drive outstanding customer service. You will manage Service Technicians, Advisors and workshop staff, ensuring profitable operations and a high standard of workmanship.

The role requires strong people management, a passion for customer care, and a proven track record in automotive retail management. Excellent communication and leadership are essential as you guide the team to deliver

Qualifikationen

• Experience in a management role within automotive retail, delivering world-class customer service.
• Strong people management and communication skills with a focus on team performance.
• Ambitious, driven and able to lead a busy service department.

Aufgaben

• Dealing with customer issues and complaints.
• Monitor monthly, quarterly and annual targets to maximise profitability.
• Market and sell service plans and warranties.
• Hold monthly reviews with the service team and drive development.

Kenntnisse

Customer service

People management

Communication

Team leadership

Jobbeschreibung

D.M.Keith Limited in York is seeking an experienced Service Manager to lead a busy service department and drive outstanding customer service. You will manage Service Technicians, Advisors and workshop staff, ensuring profitable operations and a high standard of workmanship.

The role requires strong people management, a passion for customer care, and a proven track record in automotive retail management. Excellent communication and leadership are essential as you guide the team to deliver