Customer Service & Till Lead — Team Supervisor

MorePeople; England; On-site; GBP 22,000 - 29,000; Full time

Job summary

MorePeople seeks a Customer Service & Till Team Leader in Gloucestershire to oversee daily customer service and till operations. You will lead the team, resolve complex customer queries and ensure high service standards across front-of-house.

The role involves rostering, training and developing staff, and coordinating orders, deliveries and collections in a busy garden centre environment.

Qualifications

• Experience leading a team in a customer-facing role.
• Strong communicator with customers and colleagues.
• Calm under pressure and able to manage busy periods.

Responsibilities

• Lead and support the Customer Service and Till team day-to-day.
• Maintain high standards of customer service across the department.
• Support customers with queries, refunds, exchanges and complex issues.
• Organise rotas and ensure the team is in the right place at the right time.
• Assist with recruitment, training and development of the team.
• Oversee till procedures and front-of-house operations.
• Coordinate customer orders, deliveries and collections.
• Collaborate with wider management and other departments.
• Participate actively during peak periods.

Skills

Customer service

Team leadership

Rotas

Training

Tools

Till procedures

Job description

MorePeople seeks a Customer Service & Till Team Leader in Gloucestershire to oversee daily customer service and till operations. You will lead the team, resolve complex customer queries and ensure high service standards across front-of-house.

The role involves rostering, training and developing staff, and coordinating orders, deliveries and collections in a busy garden centre environment.