Customer Service Supervisor

MorePeople; West of England; On-site; GBP 25,000 - 35,000; Full time

Job summary

MorePeople is seeking a Customer Service Supervisor for a busy Gloucestershire garden centre to lead the customer service and till operations on a day-to-day basis. You will be hands-on, confident with customers, and have experience as a Team Leader or Supervisor.

You’ll manage rotas, support recruitment and training, and work closely with the management team to deliver consistently high service levels. This is a leader-ship role in a retail environment where staff development and problem

Qualifications

• Experience leading customer service or retail teams.
• Proven ability to handle difficult conversations.
• Experience with rotas and team organisation.
• Experience in recruitment and training is a plus.

Responsibilities

• Lead and support the Customer Service and Till team day-to-day.
• Maintain high standards of customer service across the department.
• Support customers with queries, refunds, exchanges and more complex issues.
• Organise rotas and ensure the team is in the right place at the right time.
• Support with recruitment, training and development of the team.
• Oversee till procedures and the smooth running of the front-of-house area.
• Help coordinate customer orders, deliveries and collections.
• Work closely with the wider management team and other departments.
• Get stuck in and support the team during busy periods.

Skills

Team leadership

Customer service

Communication

Problem solving

Roster planning

Staff training

Tools

Till operations

Job description

Customer Service Supervisor | Gloucestershire

Salary: DOE

Are you confident with customers and enjoy leading from the front?

We're looking for a Customer Service Supervisor to join a well-established garden centre, taking responsibility for the day-to-day running of the customer service and till operation.

This is a busy, hands-on role where you'll be supporting the team, solving problems and making sure customers receive a consistently high standard of service.

You'll be dealing with a wide range of customers, so we're looking for someone who is confident, personable and comfortable handling more detailed queries or difficult conversations when they arise.

What You'll Be Doing

• Lead and support the Customer Service and Till team day-to-day.
• Make sure high standards of customer service are maintained across the department.
• Support customers with queries, refunds, exchanges and more complex issues.
• Organise rotas and make sure the team is in the right place at the right time.
• Support with recruitment, training and development of the team.
• Oversee till procedures and the smooth running of the front-of-house area.
• Help coordinate customer orders, deliveries and collections.
• Work closely with the wider management team and other departments.
• Get stuck in and support the team during busy periods.

About You

You're already working as a Team Leader or Supervisor, and have been in a very similar position.

Most importantly, you'll be someone who is comfortable speaking with customers, can think on their feet and isn't easily flustered when dealing with a challenging situation.

You’ll ideally be:

• Confident and professional with customers.
• Comfortable dealing with queries and complaints.
• A strong communicator who can adapt to different people and situations.
• Calm and organised when things get busy.
• Able to lead, support and motivate a team.
• Hands-on and happy to lead by example.
• Used to working in an environment where customer service standards are important.

Experience with rotas, recruitment or training would be beneficial, but we're equally interested in someone with the right attitude and potential to develop.

This is a great opportunity to join a successful retail environment where you'll be given plenty of responsibility and the chance to develop your leadership experience.