Customer Service Team Lead — Lead 12–15, Growth Path

Jacob Thomas Associates; Lutterworth; On-site; GBP 25,075 - 33,925; Full time

Benefits offered by this job

Great working environment

Free Car Parking

Training and development opportunities

Fantastic Canteen facilities

Job summary

Jacob Thomas Associates is seeking a Customer Service Team Leader for a national business based in Lutterworth. Temporary to permanent role with opportunities for progression within the company.

Leading a team of 12-15, you will coach staff, handle escalated queries, process orders, and ensure first-line support delivered to customers. Role requires strong telephone manner, ability to meet deadlines and work in a team.

Responsibilities

• Lead a team of 12-15 customer service staff
• Coach team members in resolving customer enquiries
• Deliver expert customer service and prioritise requests
• Process orders via phone and internet
• Data input
• Be the point of contact for escalated queries
• Follow set procedures and targeted outcomes

Skills

Customer Service

Team Leadership

Call Centre Management

Telecommunications

Data Entry

Inbound

Job description

Jacob Thomas Associates is seeking a Customer Service Team Leader for a national business based in Lutterworth. Temporary to permanent role with opportunities for progression within the company.

Leading a team of 12-15, you will coach staff, handle escalated queries, process orders, and ensure first-line support delivered to customers. Role requires strong telephone manner, ability to meet deadlines and work in a team.