Customer Contact Centre Advisor - Outskirts Of Southampton

Lakaz Maurice; Southampton; On-site; GBP 19,000 - 23,000; Full time

Job summary

Silcom Recruitment is seeking a Customer Contact Centre Advisor for our client around the outskirts of Southampton. You will be part of the inbound and outbound bookings team, delivering excellent phone-based customer service and clear communication.

Ideal candidates have experience in contact centres or strong customer service ethos, with IT proficiency and the ability to upsell where appropriate. Full-time hours are Mon-Fri, 8:00am-17:00pm (with a Part-time option available).

Qualifications

• Experience in a contact centre is preferred but not essential.
• Deliver customer service across phone, email and in-person channels.
• IT proficiency is expected and helpful for admin tasks.
• Upsell or previous sales experience is advantageous.

Responsibilities

• Handle inbound and outbound customer calls as part of the bookings team.
• Provide excellent phone-based customer service and clear communication.
• Utilise IT systems to manage enquiries and bookings.

Skills

Customer service

Phone support

IT skills

Upselling experience

Administrative tasks

Tools

Switchboard

Job description

The Role

Silcom Recruitment is looking for an experienced Customer Contact Centre Advisor to join our esteemed client located around the outskirts of Southampton.

As a vital member of the inbound and outbound customer bookings team, you'll be responsible for delivering exceptional phone-based communication and customer service. Joining a high-achieving organisation, you'll have the chance to work with a top-performing team in your field.

Responsibilities & Requirements

• Candidates with prior or recent experience in a contact centre setting are preferred, though it is not essential.
• Proficiency in providing customer service through various communication channels, including phone (inbound and outbound), email, and in-person interactions.
• While experience with switchboards is advantageous, it is not mandatory.
• A strong background in general customer service and administrative tasks is highly desirable.
• IT proficiency is expected.
• The ability to upsell or previous sales experience advantageous.

The Package

• Salary: £21,000 + OTE £31,000!!
• Full time hours: Monday to Friday [8:00am – 17:00pm].
• Part time hours: Monday to Friday [09:00am - 3:00pm] or [Two full days & one half day per week].

If you believe you have the necessary knowledge, experience and enthusiasm to succeed in the position of Customer Contact Centre Advisor, then we would like to hear from you.