Customer Service Administrator: Flexible Hours+Saturday Off

Adecco; England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Day off during the week on Saturdays

Supportive working environment

Career growth opportunities

Job summary

Adecco is seeking a Customer Service Administrator in West Hull to be the first point of contact for customers while handling a range of administrative and customer service tasks. The role offers a friendly, professional environment with opportunities to develop and grow within the business.

You will contribute to delivering excellent service, managing inquiries, resolving issues, and supporting smooth operations across departments.

Qualifications

• Previous customer service and/or administrative experience.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Proficiency with Microsoft Office and internal systems.

Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels.
• Handle billing and account enquiries professionally and efficiently.
• Process and respond to order enquiries and updates.
• Manage and monitor the company's social media channels, responding to customer messages and enquiries.
• Investigate and resolve customer complaints, ensuring a positive outcome wherever possible.
• Maintain accurate customer records and update internal systems.
• Liaise with internal departments to resolve customer issues.
• Provide general administrative support to the wider team.

Skills

Customer service

Administrative experience

Microsoft Office

Tools

Microsoft Office

Job description

Adecco is seeking a Customer Service Administrator in West Hull to be the first point of contact for customers while handling a range of administrative and customer service tasks. The role offers a friendly, professional environment with opportunities to develop and grow within the business.

You will contribute to delivering excellent service, managing inquiries, resolving issues, and supporting smooth operations across departments.