Customer Service Administrator — Flexible Hours & Growth

Adecco; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Day off during the week when working a

Day off during the week when working a

Job summary

Adecco is seeking a Customer Service Administrator in West Hull. This full-time, permanent role involves being the primary contact for customers and supporting a range of administrative and customer service tasks.

You will handle queries, resolve issues, manage records, and collaborate with internal teams to ensure smooth operations. The role requires flexibility, including occasional Saturdays, with a competitive salary per year.

Qualifications

• Has previous customer service and/or administrative experience.
• Possesses excellent communication skills, both written and verbal.
• Is confident handling customer complaints and finding solutions.
• Has strong organisational skills and attention to detail.
• Is comfortable using Microsoft Office and internal systems.
• Can prioritise workload effectively in a fast-paced environment.
• Has a positive, professional, and customer-focused attitude.
• Is flexible regarding working hours, including occasional Saturdays.

Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels.
• Handle billing and account enquiries professionally and efficiently.
• Process and respond to order enquiries and updates.
• Manage and monitor the company's social media channels, responding to customer messages and enquiries.
• Investigate and resolve customer complaints, ensuring a positive outcome wherever possible.
• Maintain accurate customer records and update internal systems.
• Liaise with internal departments to resolve customer issues.
• Provide general administrative support to the wider team.

Skills

Customer service

Administrative experience

Communication skills

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

Adecco is seeking a Customer Service Administrator in West Hull. This full-time, permanent role involves being the primary contact for customers and supporting a range of administrative and customer service tasks.

You will handle queries, resolve issues, manage records, and collaborate with internal teams to ensure smooth operations. The role requires flexibility, including occasional Saturdays, with a competitive salary per year.