Part Time Customer Administrator (supply chain)

Just Recruitment Group; Sudbury; On-site; GBP 6,200 - 7,800; Part time

Job summary

Just Recruitment Group is supporting a growing organisation on the outskirts of Sudbury in their search for a Part Time Customer Administrator.

The role is offered on a part-time basis, Monday, Wednesday and Friday 10am-2pm, with flexibility to cover holidays and busy periods where you may be asked to work up to five days a week. You will provide efficient customer service, handle order processing and invoicing, and liaise with Sales, Production, Accounts, QC, Regulatory and Distribution teams.

Qualifications

• Flexible attitude to meet business needs.
• Effective communication skills.
• Proven numerical and analytical abilities.
• Ability to prioritise and manage multiple tasks.

Responsibilities

• Process customer purchase orders within 24 hours.
• Provide order acknowledgments and pricing guidance where needed.
• Respond to customer inquiries on order status and delays.
• Allocate stock to orders for warehouse and distribution.
• Plan transportation to meet delivery dates.
• Produce and distribute invoices.
• Learn other team members' roles to assist during holidays or absences.
• Be flexible to cover extra days during busy periods.

Skills

Flexible attitude

Effective communication

Numerical & analytical

Initiative & proactivity

Prioritisation

Job description

Just Recruitment is working with a growing and well regarded organisation, based on the outskirts of Sudbury - they are looking for a 'Part Time Customer Administrator' on a permanent basis to join their friendly and long standing team.

This role is being offered on a part time basis, working Monday, Wednesday and Friday 10am - 2pm (please note flexibility is required to cover holidays, sickness and busy periods - where you may be asked to work 5 days a week)

The key purpose of this role is to provide a highly efficient, commercially focused customer service for both internal and external customers as well as managing order acceptance and invoice processing, in line with customer and business requirements. This role is the key contact between Sales, Production, Accounts, QC, Regulatory and Distribution teams, ensuring high levels of service are achieved.

Duties include:

• Ensuring excellent levels of customer satisfaction are delivered to our customers and build strong relationships with customers through open and interactive communication.


• Receive and process all customer purchase orders within 24 hours and send order acknowledgment or confirmation where appropriate. Ensure that correct pricing information is available for new orders received, and if necessary, request information or guidance from the relevant Sales Manager.


• Provide timely responses to internal and external customer requests and enquiries, for example order status requests, order amendments, transportation delays etc.


• Allocation of stock to orders to allow warehouse and distribution teams to process dispatches.


• Plan transportation to support the agreed delivery dates to our customers.


• Produce and distribute invoices


• Processing sample requests.


• Learn a basic understanding of other team members' roles in logistics, supply chain & purchasing to assist with holiday/absence cover.


• To be proactive in maintaining and developing knowledge and skills to meet the needs of this position. Is expected to undertake training as directed by the business to develop experience and capability.


• Be willing to work additional hours when required during team absences.

Key candidate requirements:

• An open-minded flexible attitude to meet the requirements of the business


• Able to communicate effectively


• Proven numerical and analytical skills


• Ability to demonstrate own initiative


• Computer literate


• Ability to effectively prioritise activities

This is an excellent opportunity to join a fabulous and friendly team.