Customer Support & Order Administrator

Vertical Advantage; Sutton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + BH

Generous pension

Onsite yoga

Cycle to work

Annual medical checks

Wellbeing services

Job summary

Vertical Advantage is seeking a Customer Support & Order Administrator to join their Sutton site. You will support sales operations by processing orders, answering queries, and ensuring smooth flow across the supply chain.

The role emphasizes strong communication, accurate data entry, and timely response to customers. Training on JDEdwards and Salesforce is provided; a friendly, proactive approach is valued.

Qualifications

• GCSE Maths and English at grade C or above.
• Experience handling orders and customer queries.
• Familiar with ERP systems and Excel

Responsibilities

• Receive and process customer orders into the ERP system with accuracy and speed.
• Act as the first point of contact for customers regarding order placement and delivery queries.
• Handle price enquiries and resolve delivery delays promptly and professionally.
• Build and maintain strong relationships with customers and internal colleagues.
• Resolve customer complaints including damaged or delayed deliveries.
• Manage workload efficiently whilst maintaining best practice standards.

Skills

Excellent communication

Strong numeracy

Team player

Can-do attitude

Education

GCSE Maths & English

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Support / Order Processing / Customer Service / Administration within Supply Chain

Location: On Site in Sutton

Company Overview

Our client is a leading global distribution and formulation company with speciality products. With over 4,700 employees worldwide and a strong presence across the UK, they act as a trusted solutions provider, delivering commercial and operational excellence across their supply chain. The company is committed to sustainable business practices, operating with transparency and partnership at the heart of everything they do. They're listed on a major European stock exchange and recognised for their commitment to environmental, social and governance standards.

Position Overview

As a Customer Support & Order Administrator, you'll play a vital role in supporting the sales operations of this growing organisation. You'll be the backbone of their customer relationships, managing orders, resolving queries and ensuring smooth operations across their supply chain. Your work directly impacts customer satisfaction and the efficiency of their entire operation.

Responsibilities

Sales-focused responsibilities:

• Receive and process customer orders into the ERP system with accuracy and speed
• Act as the first point of contact for customers regarding order placement and delivery queries
• Handle price enquiries and resolve delivery delays promptly and professionally
• Build and maintain strong relationships with customers and internal colleagues
• Resolve customer complaints including damaged or delayed deliveries
• Manage your workload efficiently whilst maintaining best practice standards

This role requires:

• Efficient and supportive teamwork across departments
• Clear and regular communication via phone and email
• Completion of ad hoc tasks as required

Requirements

• GCSE (or equivalent) Maths and English at grade C or above
• Excellent communication skills for building relationships and handling queries via phone and email
• Strong numeracy skills for working with quotes, orders, reports and spreadsheets
• Ability to spot discrepancies and work confidently with percentages
• Proficiency with Microsoft Word and Excel
• Resilience and ability to multi-task effectively under pressure
• Adaptability when dealing with complex situations and tight deadlines
• Solutions-focused approach to problem-solving and process improvement
• A 'can-do' attitude with initiative and common sense
• Strong team player with a supportive approach to colleagues
• Administration experience is useful but not essential
• Training will be provided on JDEdwards and Salesforce systems
• Competitive discretionary annual bonus scheme
• 25 days holiday plus bank holidays, with additional leave for birthdays, marriage or civil partnership, and moving home
• Generous pension scheme with life assurance and income protection cover
• Complimentary refreshments including fresh fruit, tea, coffee and soft drinks
• Cycle to work scheme
• Annual medical checks and seasonal flu jabs
• Comprehensive wellbeing services via Employee Assistance Programme including virtual GP, physiotherapy, unlimited mental health counselling, discounted gym membership and retail discounts
• Onsite yoga and physiotherapy sessions
• Regular team and company-wide social events

Alongside this generous benefits package, you'll join a value-driven organisation where teamwork, common sense and supporting colleagues are genuinely celebrated. You'll work in a collaborative environment that prioritises best practice, encourages initiative, and creates a real sense of belonging.