Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is searching for a Customer Service Supervisor to lead their front-of-house team in Glasgow. This role is crucial in ensuring exceptional customer service and a positive dining experience. You will coach your team, manage shifts, and contribute to the restaurant's financial performance. With competitive pay, tips, and career development opportunities, this position offers a chance to grow in a dynamic and supportive environment. If you have a passion for customer service and team development, this opportunity is perfect for you.

Benefits

Flexible Hours

Staff Discounts

Career Development Opportunities

Qualifications

• Experience in team leadership and customer service.
• Ability to plan and manage shifts and resources.

Responsibilities

• Support and coach team members to deliver outstanding service.
• Plan and manage shifts to ensure adequate coverage.

Skills

Team Leadership

Customer Service

Shift Planning

Financial Management

Job description

The provided job description contains valuable information but suffers from poor formatting, irrelevant content, and inconsistencies. It mixes details about different roles and locations, which can confuse applicants. To improve clarity and focus, I will refine it to emphasize the 'Customer Service Supervisor' role at Wagamama in Glasgow, removing unrelated information about York and other extraneous details.

Here is the refined version:

Customer Service Supervisor (Hiring Immediately) - Glasgow

Client: Wagamama

Location: Glasgow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

We are seeking a Customer Service Supervisor to join our team in Glasgow. As a supervisor, you will lead and support our front-of-house team, ensuring excellent customer service and a positive dining experience. You will be responsible for supporting your team, maintaining high standards, and ensuring smooth restaurant operations.

Responsibilities include:

• Supporting and coaching team members to deliver outstanding service
• Planning and managing shifts to ensure adequate coverage
• Managing labour and rotas effectively
• Contributing to the financial performance of the restaurant
• Fostering a positive team environment and recognizing individual achievements

Qualifications:

• Experience in team leadership and customer service
• Ability to plan and manage shifts and resources
• Understanding of financial aspects of restaurant management
• Passion for supporting and developing team members

We offer competitive pay, tips, flexible hours, staff discounts, and career development opportunities. Join us and be part of a dynamic team committed to excellence.