Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor to join their vibrant team in Edinburgh. This role emphasizes individuality and diversity, creating a welcoming atmosphere for both guests and staff. As a leader, you'll focus on coaching and developing your team while driving restaurant performance. With a commitment to high standards and recognition of individual and team successes, this position offers a dynamic work environment where your contributions truly matter. Enjoy flexible hours, competitive pay, and a range of exciting perks that enhance your work-life balance.

Benefits

Weekly pay and tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free food on shift

50% discount outside of work

Family-friendly policies

Recognition programs

Pension scheme

Gym memberships

Qualifications

• Passionate about supporting and developing your team to maintain high standards.
• Experienced in shift planning and management, with a love for coaching.

Responsibilities

• Create a positive environment for guests and team members.
• Drive restaurant performance and deliver excellent results.

Skills

Team Leadership

Shift Planning

Financial Performance Management

Coaching and Development

Job description

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Customer Service Supervisor (Hiring Immediately), Edinburgh

Client: Wagamama

Location: Edinburgh, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202, St Nicholas Ave, York YO19 4TA).

We are celebrating individuality and diversity, valuing personality over perfection. With over 165 restaurants in the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish both body and soul.

The Role:

As a Front of House Manager, you will be a leader passionate about creating a positive environment for guests and team members. You will support continuous coaching and development of your team, drive restaurant performance, and deliver excellent results.

Ideal Candidate:

• Passionate about supporting and developing your team to maintain high standards
• Experienced in shift planning and management, with a love for coaching
• Skilled in managing labour, rotas, and understanding financial performance
• Enjoy recognizing and celebrating individual and team successes

What We Offer:

• Weekly pay and tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side hustle
• Free food on shift and 50% discount outside of work
• Industry-leading family-friendly policies (26 weeks full pay + 13 weeks half pay for expectant or adopting parents)
• Opportunity to try new menus first
• Wagamama parties and VIP guest events
• Recognition programs nationwide

Additional benefits include pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Additional Information:

Wagamama is proudly part of the Disability Confident scheme. As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies in nearby non-airport restaurants will be considered.

*Tips are distributed entirely at guests' discretion and are not considered wages. They vary by restaurant and are not guaranteed.