Customer Service Specialist - Waste & Recycling

Biffa Waste Services; Aylesbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

24 days holiday

Bank Holidays

Generous pension

Medical and dental scheme

Cycle to work

Discounts

Free parking on site

Training and progression

Job summary

Biffa Waste Services is seeking a Customer Service Representative for our office-based team in Aylesbury. You will handle customer queries, provide resolutions and deliver excellent service in a fast-paced contact centre environment.

The ideal candidate is passionate about customers, has strong communication skills, attention to detail, and a calm, positive attitude. Some customer service experience is preferred, with MS Office knowledge helpful and a 4-week induction provided.

Qualifications

• Passion for helping customers and delivering resolutions.
• Strong communication skills and attention to detail.
• Ability to stay calm under pressure and maintain a positive attitude.

Responsibilities

• Work in our customer service contact centre as part of a dedicated, energetic team, handling customer queries and providing resolutions with excellent service.
• Demonstrate passion for customers and strong communication, attention to detail, and a positive attitude.
• Utilise MS Office where needed; participate in a comprehensive 4-week induction to support you.

Skills

Customer service mindset

Excellent communication skills

Attention to detail

Calm under pressure

Positive attitude

Microsoft Office experience

Tools

Microsoft Office

Job description

Biffa Waste Services is seeking a Customer Service Representative for our office-based team in Aylesbury. You will handle customer queries, provide resolutions and deliver excellent service in a fast-paced contact centre environment.

The ideal candidate is passionate about customers, has strong communication skills, attention to detail, and a calm, positive attitude. Some customer service experience is preferred, with MS Office knowledge helpful and a 4-week induction provided.