Customer Service Specialist (Turbine Accounts)

Det-Tronics (Detector Electronics, LLC); Staines-upon-Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist focused on turbine accounts. This role involves providing exceptional support to customers and sales teams, ensuring timely processing of orders and effective communication. The ideal candidate will thrive in a dynamic environment, showcasing strong organizational skills and a keen attention to detail. Join a forward-thinking company that values innovation and teamwork, and make a meaningful impact in a role that is essential to the business's success.

Benefits

Competitive compensation

Professional development opportunities

Flexible working arrangements

Qualifications

• Experience in customer order management and processing.
• Ability to deliver excellent customer service and communicate effectively.

Responsibilities

• Provide customer service support to customers and sales managers.
• Manage customer orders, shipping, and invoicing processes.
• Update and maintain customer portals and documents.

Skills

Customer order management

Excellent customer service

Written and verbal communication

Microsoft applications

Numerical accuracy

Multitasking skills

Job description

Customer Service Specialist (Turbine Accounts)

Join to apply for the Customer Service Specialist (Turbine Accounts) role at Det-Tronics (Detector Electronics, LLC)

Customer Service Specialist (Turbine Accounts)

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Join to apply for the Customer Service Specialist (Turbine Accounts) role at Det-Tronics (Detector Electronics, LLC)

Role: Customer Service Specialist (Turbine Accounts)

Location: Ashford (Surrey), United Kingdom

Contract type: full-time, permanent contract

Spectrum Safety Solutions

With approximately 1,400 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments.

Det-Tronics

We make the world a better place to live! At Spectrum’s Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies.

Position Summary

We’re looking for a Customer Service Specialist for our Turbine business, who would be responsible for providing customer service support to customers, Regional Sales Managers and Projects Teams. Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and Middle East.

Key Responsibilities

• Working with Turbine customer account sales managers to provide quotations to customers timely.
• Working with Turbine customer account sales managers to ensure price lists and pricing on ERP is up to date.
• Liaise with customers on the status of orders, updating customer reports weekly as required for customer metrics
• Provide customers with documents, certificates, manuals and datasheets as and when required.
• Maintain and monitor Turbine customer order mail boxes.
• Monitor, update and maintain Turbine customer portals including uploading documents and updating delivery information
• Update and maintain shipping files with new part numbers as required.
• Work with shipping / logistics to produce bespoke customer documents as required
• Raise new part number requests as required for Turbine customer orders to ensure the orders are processed timely.
• Other duties and projects as specified.
• Complete all pre-acceptance checks for all new customer orders, for example: trade compliance, pricing
• Dealing with telephone enquiries from customers and regional offices
• Liaise with other departments to ensure HTS codes are maintained and updated in the ERP system.
• Assisting with the stock take, and investigating the discrepancies afterwards.
  
  

Required Qualifications

• Customer order management and processing experience
• Ability to deliver excellent customer service
• Articulate personality with good written and verbal communication ability in English, German language knowledge would be a plus
• Strong computer skills with a working knowledge of Microsoft applications
• Numerical accuracy, attention to detail, ability to prioritize and multitasking skills
• Being able to work independently as well as working effectively in a team
  
  

Behaviors Required Are

• Positive, enthusiastic attitude with a friendly and approachable personality
• Flexible to changing priorities
• Co-operative and collaborative with all team members
• Self-awareness to modify and choose appropriate behavior to positively influence a situation
  
  

Benefits

• Competitive compensation
• Professional development opportunities
• Flexible working arrangements including partial remote work
  
  

Our commitment to you

We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Spectrum Safety Solutions we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity!

Join us and make a difference.

Apply Now!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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