Customer Service Specialist: Fast-Paced Order Support

Energy Jobline ZR; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Job summary

C&C Group plc in Glasgow is seeking a proactive Customer Service Coordinator to support our Wellpark Brewery operations. You will process new orders, respond to inquiries, and liaise with internal teams to ensure timely delivery.

This fast-paced role requires strong admin skills, proficiency in Excel and Outlook, and excellent communication by phone and email. You will provide daily service level reporting and contribute to resolving issues across EDI and email channels.

Qualifications

• Experience in a fast paced customer services role.
• Administration experience.
• Proficient in IT systems, especially Excel and Outlook.
• Excellent problem solving skills.
• Organisation and attention to detail.
• Effective time management.
• Professional and friendly telephone manner.
• Professional and accurate communicator via email.
• Ability to meet deadlines and manage own time.
• Ability to follow and adhere to established processes and procedures.
• Customer-focused and adaptable to different personalities.

Responsibilities

• Processing new orders and order amendments received from EDI and email.
• Collecting service level information and reporting same on a daily basis, ensuring communication of issues impacting customers in a timely matter.
• Prepare and process customer ullage and uplift requests, co-ordinating with the relevant areas to ensure timely completion.
• Help customers to reach resolution of issues and work with wider team to identify root cause of recurring issues.
• Provide daily service level reporting, working with relevant areas to identify root cause.
• Tracking and monitoring EDI orders to ensure order fulfilment.
• Process and amend customer orders received via email working closely with colleagues to ensure order fulfilment.
• Managing a busy inbound customer service mailbox in a timely manner.

Skills

Customer service

Administration

IT systems

Excel

Outlook

Problem solving

Time management

Communication (phone/email)

Tools

Excel

Outlook

Job description

C&C Group plc in Glasgow is seeking a proactive Customer Service Coordinator to support our Wellpark Brewery operations. You will process new orders, respond to inquiries, and liaise with internal teams to ensure timely delivery.

This fast-paced role requires strong admin skills, proficiency in Excel and Outlook, and excellent communication by phone and email. You will provide daily service level reporting and contribute to resolving issues across EDI and email channels.