Customer Service & Orders Specialist - Drinks Distributor

Tennent's; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Job summary

C&C Group plc, a premium drinks company, is seeking a fast-paced customer service specialist to liaise with primary and wholesale customers, providing product and service information for prompt issue resolution. You will handle orders via EDI and email, monitor service levels, and collaborate across teams to ensure timely fulfilment.

Ideal candidates will have experience in high-volume customer service, strong IT literacy (Excel/Outlook), excellent communication skills, and a disciplined,

Qualifications

• Experience in a fast paced customer services role.
• Administration experience.
• Proficient in IT systems, particularly Excel and Outlook.
• Excellent problem solving skills.
• Organisation and attention to detail.
• Effective time management.
• Professional and friendly telephone manner.
• Professional and accurate communicator via email.
• Ability to follow established processes and procedures.

Responsibilities

• Processing new orders and order amendments received from EDI and email.
• Collecting service level information and reporting same on a daily basis, ensuring timely communication of issues.
• Prepare and process customer ullage and uplift requests, coordinating with relevant areas.
• Help customers to resolve issues and identify root causes of recurring issues.
• Provide daily service level reporting, identifying root causes with relevant teams.
• Tracking and monitoring EDI orders to ensure order fulfilment.
• Process and amend customer orders received via email, working closely with colleagues.
• Managing a busy inbound customer service mailbox in a timely manner.

Skills

Customer service

Administration

Excel

Outlook

Problem solving

Time management

Telephone manners

Email communication

Attention to detail

Process adherence

Job description

C&C Group plc, a premium drinks company, is seeking a fast-paced customer service specialist to liaise with primary and wholesale customers, providing product and service information for prompt issue resolution. You will handle orders via EDI and email, monitor service levels, and collaborate across teams to ensure timely fulfilment.

Ideal candidates will have experience in high-volume customer service, strong IT literacy (Excel/Outlook), excellent communication skills, and a disciplined,