Customer Service Specialist - Delivery Support Champion

DPD UK; Smethwick; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on加入

Free onsite car parking for all

Health Kiosks

Vitality at Work

Discounted shopping

Milestone Days off

Eye tests support

Job summary

DPD UK in Smethwick is seeking a dedicated Customer Service Specialist to join our high performing and friendly customer services team who put our customers at the heart of everything they do.

Your primary responsibility will be to deliver the best customer service to our customers, internally and externally with their collection and delivery needs, taking accountability to resolve any issues or complaints.

Qualifications

• Experience in a fast-paced customer service environment.
• Excellent verbal and written communication.
• Ability to work under pressure.
• Proficiency with Microsoft Office, Google Workspace and Salesforce.
• Strong listening skills and ability to build rapport.

Responsibilities

• Deliver excellent customer service for internal and external customers.
• Resolve issues or complaints and build relationships.
• Work in a team to meet KPIs.
• Communicate across the business to support delivery needs.
• Maintain KPI targets such as Average Handling Time and First Contact Resolution.

Skills

Customer service

Communication skills

Telephone etiquette

Problem solving

Listening skills

Rapport building

Polite and professional

Self-motivation

Tools

Microsoft Office

Google Workspace

Salesforce

Job description

DPD UK in Smethwick is seeking a dedicated Customer Service Specialist to join our high performing and friendly customer services team who put our customers at the heart of everything they do.

Your primary responsibility will be to deliver the best customer service to our customers, internally and externally with their collection and delivery needs, taking accountability to resolve any issues or complaints.