Customer Service Specialist – Fast-Paced, Growth‑Oriented

DPD Group; Smethwick; Remoto; GBP 23.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Holiday trading

Enhanced maternity/paternity package

Free life assurance 4 x salary on join

Free onsite parking

Eye tests

Discounts at retailers

Resumo da vaga

DPD Group in Smethwick is seeking a dedicated Customer Service Specialist to join a busy, fast-paced team. You will handle delivery-related inquiries, resolve issues, and maintain strong relationships with customers and colleagues to ensure first-class service.

Your role involves answering queries about delivery status, resolving problems quickly, meeting KPIs, and supporting continuous improvement. Benefits include extensive perks and a supportive environment that values progression and

Qualificações

• Experience in a fast-paced customer service environment.
• Strong verbal and written communication skills.
• Professional telephone manner and rapport-building ability.

Responsabilidades

• Answer customer queries about delivery status and issues.
• Identify problems quickly and resolve them.
• Ensure KPI targets and service standards are met.
• Support delivery of key performance measures and quality standards.

Conhecimentos

Customer service

Communication

Rapport building

Microsoft Office

Google Workspace

Salesforce

Ferramentas

Microsoft Office

Google Workspace

Salesforce

Descrição da vaga

DPD Group in Smethwick is seeking a dedicated Customer Service Specialist to join a busy, fast-paced team. You will handle delivery-related inquiries, resolve issues, and maintain strong relationships with customers and colleagues to ensure first-class service.

Your role involves answering queries about delivery status, resolving problems quickly, meeting KPIs, and supporting continuous improvement. Benefits include extensive perks and a supportive environment that values progression and