Customer Assistant - Leek Derby Street

Leek Building Society; West Midlands; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

35-hour working week

7.5% pension contribution

26 days holiday + bank holidays

Holiday purchase/sale scheme

Health screening

Job summary

Leek Building Society is seeking a friendly Customer Assistant to join our Branch Network. You will be the first point of contact for customers, helping them access products and services while delivering outstanding service across in-branch, phone and digital channels.

Join a mutual organisation that prioritises members, with opportunities to develop skills and progress within a supportive team and award-winning workplace.

Qualifications

• Experience in a customer-facing or service-focused environment.
• Excellent communication and relationship-building skills.
• Strong attention to detail and accuracy.
• Ability to work collaboratively as part of a team.

Responsibilities

• Delivering outstanding service to customers across face-to-face, telephone and digital channels.
• Building strong relationships with new and existing members.
• Identifying customer needs and recommending appropriate products and services or referring customers to specialist colleagues.
• Processing customer transactions accurately and efficiently.
• Supporting branch performance and helping achieve branch objectives.
• Acting as an ambassador for the Society and promoting our values in everything you do.
• Participating in community and branch initiatives to strengthen our presence locally.
• Taking ownership of your development through training, coaching and continuous learning opportunities.

Skills

Customer service

Communication

Attention to detail

Teamwork

Numeracy & literacy

Job description

£24,497 per annum

Leek Derby Street

Monday - Friday 08:30-16:30, Saturday 08:45-12:15 (to a rota)

35 Hours | Permanent

The Organisation

At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.

Our colleagues are one of the communities we support. That's why we've created an inclusive, engaging workplace where people have the freedom to be themselves, develop their skills and build rewarding careers.

We're proud to be recognised as a Great Place to Work, based on feedback from our colleagues, and equally proud to have been recognised externally, winning Best Building Society and Best Specialist Mortgage Provider at the 2026 British Bank Awards.

As a mutual organisation, our members are at the heart of everything we do, and every colleague plays an important role in helping us deliver outstanding service to our customers and communities.

Why Join Us?

• 35-hour working week
• 7.5% employer pension contribution
• Minimum 26 days' holiday plus bank holidays
• Holiday purchase and sale scheme
• Free health screening
• 24/7 GP access for you and your close family
• Comprehensive mental health support, including counselling and Mental Health First Aiders
• Enhanced sick pay and family leave from day one
• Up to 6 months' guaranteed sick pay for major illnesses
• Life assurance worth four times your annual salary
• Workplace savings account with a £100 bonus for regular savers
• Continuous learning and development opportunities
• Retail discounts and salary sacrifice schemes
• Onsite gym at our Head Office
• Flexible and hybrid working opportunities

The Opportunity

We're looking for a friendly and customer-focused Customer Assistant to join our Branch Network team.

This is an exciting opportunity to build a career within financial services while making a genuine difference to our members. As one of the first points of contact for customers, you'll play a key role in creating positive experiences, identifying customer needs and helping members access the products and services that are right for them.

You’ll work as part of a supportive team, contribute to the success of the branch and have opportunities to develop your skills, knowledge and career within an award-winning organisation.

What You'll Be Doing

• Delivering outstanding service to customers across face-to-face, telephone and digital channels.
• Building strong relationships with new and existing members.
• Identifying customer needs and recommending appropriate products and services or referring customers to specialist colleagues.
• Processing customer transactions accurately and efficiently.
• Supporting branch performance and helping achieve branch objectives.
• Acting as an ambassador for the Society and promoting our values in everything you do.
• Participating in community and branch initiatives to strengthen our presence locally.
• Taking ownership of your development through training, coaching and continuous learning opportunities.

What We’re Looking For

Essential

• Experience working in a customer-facing or service-focused environment.
• Excellent communication and relationship-building skills.
• Strong attention to detail and accuracy.
• Ability to work collaboratively as part of a team.
• A positive, professional and customer-focused approach.
• Good numeracy and literacy skills.

Desirable

• Experience working within financial services.
• Experience supporting team improvements or sharing knowledge with colleagues.
• Experience working towards individual or team objectives.

Inclusion

We are committed to creating an inclusive workplace where everyone feels respected, valued and able to succeed. We welcome applications from people of all backgrounds, experiences and communities and will provide reasonable adjustments throughout the recruitment process where required.

Pre-Employment Checks

As a regulated financial services organisation, all offers of employment are subject to satisfactory pre-employment screening.

Depending on the role, this may include:

• References
• Right to work verification
• Basic or Standard Disclosure and Barring Service (DBS) check
• Adverse credit check
• Financial sanctions screening
• Verification of qualifications and professional memberships, where applicable

Any offer of employment will be conditional upon the successful completion of the relevant checks.

Application Guidance

As a regulated financial services organisation, honesty and integrity are important to us. We recognise that candidates may use technology, including AI tools, to support the preparation of their application. However, all information submitted must be accurate and genuinely reflect your own skills, knowledge and experience. We may explore application content further during the recruitment process to verify and better understand the examples provided.

Interested in Finding Out More?

A full Job Description and Person Specification are available on our careers website. We encourage applicants to review these documents before applying.

If you require any reasonable adjustments as part of the recruitment process, please let us know and we'll be happy to discuss how we can support you.