Customer Service Specialist — Auto & Aftermarket Support

Volvo Group; Broxburn; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Life assurance

Healthcare

Car scheme

Pension

Holidays

Industry discounts

Referral bonuses

Job summary

Volvo Group in Broxburn is seeking a Customer Service Representative to be the first point of contact for customers, dealers and partners. You will provide accurate information on Volvo Trucks products, services, parts, and warranties, and coordinate with dealers and service centers to resolve issues.

The role requires strong communication skills, CRM proficiency, and a customer-focused mindset. It offers stable permanent employment, dayshift hours, and a comprehensive benefits package including

Qualifications

• Customer service experience in automotive or logistics preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM systems and MS Office.
• Willingness to learn about trucks, parts, services, and warranties.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms
• Provide accurate information on Volvo Trucks products, services, parts, and warranties
• Coordinate with dealers, service centers, and internal departments to resolve issues
• Handle order processing, tracking, and follow-ups for parts and services
• Manage and document customer interactions in CRM systems
• Escalate complex or technical issues to appropriate teams
• Support aftersales services, including maintenance scheduling and service updates
• Ensure compliance with company policies and service standards
• Maintain strong customer relationships and deliver a positive brand experience

Skills

Customer service

Communication

Multitasking

CRM systems

MS Office

Tools

CRM systems

Microsoft Office

Job description

Volvo Group in Broxburn is seeking a Customer Service Representative to be the first point of contact for customers, dealers and partners. You will provide accurate information on Volvo Trucks products, services, parts, and warranties, and coordinate with dealers and service centers to resolve issues.

The role requires strong communication skills, CRM proficiency, and a customer-focused mindset. It offers stable permanent employment, dayshift hours, and a comprehensive benefits package including