Service Advisor – Truck & Bus | Customer Focused

Volvo Trucks; Wellingborough; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Generous pension plan

25 days holiday increasing to 30 with

Healthcare plan with dental insurance

Enhanced parental leave

Referral schemes – £1000 bonus

Training and development opportunities

Wellbeing and employee benefits

Job summary

Volvo Trucks in Wellingborough is seeking a Customer Service Representative (CSR) / Service Advisor to join our busy Volvo Truck & Bus team. The role focuses on delivering excellent customer service for commercial vehicles, coordinating maintenance, and keeping customers informed of progress and costs.

You will handle bookings, prepare job cards, liaise with technicians, and update customers while maintaining professional relationships.

Qualifications

• Experience in Service Advisor or Customer Service roles in a workshop environment.
• Comfortable discussing vehicle repairs, costs and timescales.
• Able to manage multiple jobs and communicate with customers and workshop teams.

Responsibilities

• Answer customer enquiries by phone, email and in person.
• Book vehicles into the workshop for servicing, repairs and inspections.
• Prepare job cards and communicate customer requirements to technicians.
• Provide customers with progress updates and cost estimates.
• Obtain customer authorization for additional work and document accordingly.
• Liaise with technicians and parts to progress jobs efficiently.
• Handle invoicing and ensure documentation is accurate.
• Maintain strong customer relationships and deliver excellent service.

Skills

Customer service

Communication

Organization

IT literacy

Workshop systems

Tools

Workshop management systems

Job description

Volvo Trucks in Wellingborough is seeking a Customer Service Representative (CSR) / Service Advisor to join our busy Volvo Truck & Bus team. The role focuses on delivering excellent customer service for commercial vehicles, coordinating maintenance, and keeping customers informed of progress and costs.

You will handle bookings, prepare job cards, liaise with technicians, and update customers while maintaining professional relationships.