Aftersales Parts Sales Specialist

AB Volvo; Glasgow; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Up to 33 days holiday

Pension scheme

Health Cash Plan

Life Insurance

Car Salary Sacrifice Scheme

Maternity & Adoption Leave

Job summary

Volvo Group UK is seeking a Sales Centre Parts Advisor to join our Retail Sales Centre network in Scotland, Glasgow. You will drive aftersales parts growth by upselling genuine Volvo and all-makes parts.

In this role you will build relationships with customers, identify sales opportunities, manage enquiries, and contribute to a high-quality customer experience across dealer locations, with remote work options within the North & Scotland network.

Qualifications

• A strong sales and customer service focus.
• The ability to identify and maximise sales opportunities.
• Confidence making decisive commercial judgements under pressure.
• Excellent written and verbal communication skills.
• The ability to communicate effectively with customers, colleagues and other stakeholders.
• A proactive, enthusiastic and approachable personality.
• A professional and positive attitude.
• Strong attention to detail and organisational skills.
• The flexibility to manage changing priorities and workloads.
• A team-oriented approach combined with the ability to work independently.
• Strong analytical and marketing skills.
• Awareness of the transport industry and competitor landscape.
• Knowledge of truck, bus, coach and trailer parts would be advantageous.

Responsibilities

• Proactively upsell and cross-sell genuine Volvo parts and all-makes products.
• Promote current parts and labour campaigns across truck, bus and coach products.
• Manage inbound customer communications and parts enquiries across the dealership network.
• Identify opportunities to increase sales and maximise customer spend.
• Drive the conversion of parts enquiries into fitted parts and labour sales.
• Maintain accurate lost-sale reporting and sales pipeline management.
• Work closely with regional parts teams to understand delivery availability, workshop capacity, hours available to sell and customer issues.
• Build strong working relationships with customers, dealerships and internal stakeholders.
• Support proactive promotional activity designed to increase parts and labour sales.
• Ensure all customer interactions are handled professionally, accurately and commercially.
• Work in accordance with Volvo Group UK standards covering health, safety, quality and environmental care.
• Carry out any other reasonable duties requested by your manager.

Skills

Sales & Customer Service

Opportunity identification

Communication skills

Teamwork

Analytical skills

Job description

Volvo Group UK is seeking a Sales Centre Parts Advisor to join our Retail Sales Centre network in Scotland, Glasgow. You will drive aftersales parts growth by upselling genuine Volvo and all-makes parts.

In this role you will build relationships with customers, identify sales opportunities, manage enquiries, and contribute to a high-quality customer experience across dealer locations, with remote work options within the North & Scotland network.