Customer Service Representative - Aberdeen (14 months contract)

Volvo Trucks; Portlethen; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Life assurance

Healthcare

Car scheme

Pension

Holidays

Discounts

Job summary

Volvo Trucks is seeking a Customer Service Representative in Portlethen to deliver high-quality support for customers, dealers, and partners. You will resolve inquiries related to trucks, parts, services, and warranties while upholding Volvo’s reputation for reliability and customer satisfaction.

The role requires prior customer service experience, strong communication, and CRM proficiency. You will join a team that values care, inclusiveness, and empowerment, with a focus on maintaining

Qualifications

• Experience in customer service, preferably in automotive, logistics, or heavy equipment industries.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic technical understanding of vehicles or willingness to learn.
• Proficiency in CRM systems and Microsoft Office.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms.
• Provide accurate information on VolvoTrucks products, services, parts, and warranties.
• Coordinate with dealers, service centers, and internal departments to resolve issues.
• Handle order processing, tracking, and follow-ups for parts and services.
• Manage and document customer interactions in CRM systems.
• Escalate complex or technical issues to appropriate teams.
• Support aftersales services, including maintenance scheduling and service updates.
• Ensure compliance with company policies and service standards.
• Maintain strong customer relationships and deliver a positive brand experience.

Skills

Customer service

Strong communication

CRM proficiency

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Salary: Competitive + life assurance + healthcare + car scheme + pension + holidays + industry leading discounts & more fantastic benefits

Shifts (days / Backs)

Monday - Thursday (7am - 3.30pm) and Friday (7am - 2.30pm)

Monday - Thursday (9.30am - 6.00pm) and Friday (9.30am - 5.00pm)

As Customer Service Representative (CSR) you will be responsible for delivering high-quality support to customers, dealers, and partners. You will ensure timely resolution of inquiries related to trucks, parts, services, and warranties while maintaining Volvo’s strong reputation for reliability and customer satisfaction.

What You Will Do

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms
• Provide accurate information on VolvoTrucks products, services, parts, and warranties
• Coordinate with dealers, service centers, and internal departments to resolve issues
• Handle order processing, tracking, and follow-ups for parts and services
• Manage and document customer interactions in CRM systems
• Escalate complex or technical issues to appropriate teams
• Support aftersales services, including maintenance scheduling and service updates
• Ensure compliance with company policies and service standards
• Maintain strong customer relationships and deliver a positive brand experience

What's in it for you?

• Generous pension plan
• Healthcare plan with access to dental insurance
• Many discounts for yourself, family and friends

Who are you?

• Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industries
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic technical understanding of vehicles or willingness to learn
• Proficiency in CRM systems and Microsoft Office

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.