Dealer Manager - Ayr

Volvo Group; Ayr; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Company car

Performance-related bonus

Pension scheme

Healthcare plan

Employee assistance programme

25 days holiday + bank holidays

Discounts and perks

Job summary

Volvo Trucks Ayr is seeking a Dealer point Manager responsible for the daily operation and overall performance of the dealer ship. You will shape direction, develop your team, and continually improve site operations, inspiring a high-performing culture with outstanding customer service.

You will lead budgets, forecast accuracy, and drive CRM-driven customer experience improvements while ensuring compliance and operational excellence across the business.

Qualifications

• Experience leading a dealer or service operation within commercial vehicle/truck sectors.
• Strong budget planning and financial accountability skills.
• Proven ability to drive customer experience improvements and loyalty.

Responsibilities

• Build and manage annual budgets and forecasts with Finance and regional stakeholders.
• Coach and develop colleagues through structured performance reviews.
• Drive customer experience improvements through insights and CRM activity.
• Ensure ISO, health & safety, and corporate policies compliance.
• Support credit control and manage the dealer point debtor list.
• Identify opportunities for improvement and implement action plans.
• Contribute to regional objectives and future plans.

Skills

Leadership

Budget management

Customer experience

ISO standards

CRM

Excel

SuccessFactors

Salesforce

Tools

SuccessFactors

Salesforce

Excel

Job description

Salary: Competitive , Company Car and Performance Related Bonus scheme
Location: Ayr
Travel: Occasional Travel

At Volvo Trucks, we are driven by purpose and a commitment to keeping the world moving in a safe and sustainable way. Our people and our values sit at the heart of everything we do and we continue to set global standards through innovation and a deep belief in progress.

As the Dealer point Manager for our site you Ayr will take full ownership of the daily operation and the total performance of the Dealer ship. You will have the freedom to shape direction, develop your people and continually improve how the site operates.This is a leadership role where your decisions make a real difference. Your mission will be to create a high-performing culture where your team feels supported and where customers experience exceptional service every time.

What you will do

You will ensure consistent delivery, strong customer experience and continuous improvement aligned to Volvo Trucks ambitions.

• Build and manage annual budgets and forecasts in partnership with Finance and regional stakeholders
• Strengthen colleague capability through coaching, structured learning and meaningful development conversations
• Drive customer experience improvement through insight, feedback and CRM activity, strengthening loyalty and REx performance
• Ensure compliance with ISO standards, health and safety requirements and all corporate and franchise policies
• Support credit control through effective management of the Dealer point debtor list
• identify opportunities for improvement and implement clear and effective action plans
• Contribute to regional objectives and play an active role in shaping future plans

Who are you?

You are an experienced and confident leader who thrives in a fast-paced commercial environment. You combine people-focused leadership with strong operational and financial accountability and you are comfortable leading a complex Dealer point with high standards and clear expectations.

You will bring:

• Experience operating at a similar level within the commercial vehicle/truck industry with an understanding of customers operating needs
• A proven track record of leading teams and managing a dealer ship or service operation
• Strong commercial acumen with the ability to plan, forecast and deliver against budget
• A visible and engaging leadership style that builds trust, ownership and pace
• Experience developing colleagues through structured performance management and talent processes
• Confidence using business systems, including SuccessFactors, Salesforce, Dealer point, Excel and Microsoft tools
• A strong customer focus with the ability to turn insight and feedback into measurable improvements

What’s in it for you?

• Professional growth and development: Unlock your potential through various training such as Orca and Cobra management level training courses.
• Pension scheme: We offer a matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death in service cover .
• Company Car: Choice between an Electric or Hybrid car after the probation period.
• Health Care Plan: Benefit from a free Health Cash Plan and Bupa Cover.
• Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.
• Generous holiday allowance: Start with 25 days and Bank Holidays, rising with length of service.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts
• Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.