Truck & Bus Service Advisor - Customer Care Lead

Volvo Group; Wellingborough; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday 30 with service

Healthcare plan with dental

Enhanced leave

Referral schemes £1000

Gym memberships, travel, hotel, theme/

Job summary

Volvo Group is hiring a Customer Service Representative (CSR) / Service Advisor in Wellingborough. You will manage customer interactions across phone, email and face-to-face, coordinate vehicle maintenance and repairs, and ensure accurate job cards and timely updates to customers.

Ideal candidates are customer-focused, organised and comfortable discussing costs and timescales with customers. The role includes shift patterns and a healthy benefits package from Volvo Group.

Qualifications

• Experience as a Service Advisor or CSR in automotive/truck environments preferred.
• Strong communication skills for phone, email and face-to-face interaction.
• Organised and able to manage multiple jobs and bookings.
• Comfortable discussing repairs, costs and timescales with customers.

Responsibilities

• Answer customer inquiries by phone, email and in person.
• Book vehicles into the workshop for servicing, repairs and inspections.
• Prepare job cards and clearly communicate customer requirements to technicians.
• Provide customers with regular progress updates and estimated completion dates.
• Prepare cost estimates and obtain customer authorisation for additional work.
• Coordinate with technicians and parts teams to keep jobs progressing smoothly.
• Keep customers informed of costs, timescales and delivery dates.
• Invoicing completed work and ensuring documentation is accurate.

Skills

Customer service

Communication

Organization

IT literacy

Teamwork

Conflict resolution

Tools

Service management systems

Job description

Volvo Group is hiring a Customer Service Representative (CSR) / Service Advisor in Wellingborough. You will manage customer interactions across phone, email and face-to-face, coordinate vehicle maintenance and repairs, and ensure accurate job cards and timely updates to customers.

Ideal candidates are customer-focused, organised and comfortable discussing costs and timescales with customers. The role includes shift patterns and a healthy benefits package from Volvo Group.