Customer Service Specialist

Helinsight; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Helinsight is seeking a Customer Service Specialist to support real estate clients with tailored advisory and end-to-end assistance. The role emphasizes client-centric service and collaboration with internal teams to ensure quality outcomes.

Ideal candidates have 1–3 years in customer service or real estate, strong communication skills, and familiarity with CRM systems, MLS platforms, and standard office software. Join a dynamic team focused on professional growth and client satisfaction.

Qualifications

• High school diploma or equivalent; 1–3 years in customer service or real estate.
• Excellent verbal and written communication with professional phone and email etiquette.
• Customer-focused, detail-oriented and able to manage multiple clients and documents.
• Familiar with CRM systems, MLS platforms and basic office software.

Responsibilities

• Provide clients with tailored advisory approach.
• Generate bespoke solutions aligned with customers’ goals and investment profiles.
• Provide clients with end-to-end support.
• Guide customers from concept and up to completion and ongoing asset management.
• Build a solid professional network.
• Establish partnerships with developers, architects, legal experts, contractors, and other parties.
• Interact with other team members like financial experts, managers, etc.
• Demonstrate an exceptional level of confidentiality & integrity.
• Provide clients with transparent and client-first consulting practices.

Skills

Communication

Professional phone etiquette

Email etiquette

Education

High school diploma

Tools

CRM systems

MLS platforms

Microsoft Office / Google Workspace

Job description

Customer Service Specialist

We are searching for a great customer service specialist. Our team would like to improve the quality of our work with clients. Helinsight can become your lucky ticket when it comes to career development opportunities. Do not miss your chance to join our dream team!

Vacancy: Customer Service Specialist

We are searching for a great customer service specialist. Our team would like to improve the quality of our work with clients. Helinsight can become your lucky ticket when it comes to career development opportunities. Do not miss your chance to join our dream team!

Job Responsibilities And Requirements

Check all the requirements and responsibilities we have for the candidtaes who would like to become the part of our real estate consulting family. Contact us if you meet all the described criteria.

Real Estate Customer Service Responsibilities

• Provide clients with tailored advisory approach;
• Generate bespoke solutions aligned with customers’ goals and investment profiles;
• Provide clients with end-to-end support;
• Guide customers from concept and up to completion and ongoing asset management;
• Build a solid professional network;
• Establish partnerships with developers, architects, legal experts, contractors, and other parties;
• Interact with other team memberls like financial experts, managers, etc.;
• Demonstrate an exceptional level of confidentiality & integrity;
• Provide clients with transparent and client-first consulting practices.

Real Estate Customer Service Requirements

• Education & Experience: High school diploma or equivalent; 1–3 years of experience in customer service or real estate.
• Communication Skills: Excellent verbal and written communication with professional phone and email etiquette.
• Customer Focus: Strong ability to handle inquiries, resolve issues, and maintain positive client relationships.
• Organizational Skills: Detail-oriented with the ability to manage multiple clients, listings, and documents.
• Technical Proficiency: Comfortable using CRM systems, MLS platforms, and basic office software (Microsoft Office or Google Workspace).
• Knowledge of Real Estate Basics: Understanding of real estate terms, processes, and fair housing practices.