Customer Service Specialist

Witan Search; Birmingham; On-site; GBP 21,000 - 32,000; Full time

Job summary

Witan Search is assisting a client in Birmingham to recruit a Customer Service Specialist who will be the first point of contact for inquiries, handling orders and providing clear, friendly support. You will work with Sales Engineers and Account Managers, help onboard customers, prepare quotations, manage orders through to invoicing, and maintain accurate records in our CRM and ERP systems.

The successful candidate is a confident communicator, highly organized, calm under pressure and enjoys

Qualifications

• Experience in customer service and client support.
• Strong communication and interpersonal skills.
• Detail-oriented with accurate administrative skills.

Responsibilities

• Be the first point of contact for customer inquiries with clear, friendly responses.
• Collaborate with Sales Engineers and Account Managers to strengthen customer relationships.
• Support onboarding and encourage use of digital tools and e-commerce platforms.
• Prepare quotations with field sales teams and suppliers.
• Manage the full order lifecycle from creation to invoicing, including returns and credits.
• Maintain accurate customer records in CRM and ERP systems.

Skills

Customer service

Communication

Organization

Problem solving

Tools

CRM systems

Job description

Are you passionate about delivering outstanding customer experiences and building strong relationships?

On behalf of our client we are looking for a proactive and customer-focused Customer Service Specialist to join our client’s friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.

About the Role

As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day.

In this role, you will:

• Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
• Support customer onboarding and encourage the use of our digital tools and e-commerce platforms.
• Prepare quotations in collaboration with our field sales teams and suppliers.
• Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
• Handle returns, claims, and escalations efficiently and in line with company procedures.
• Maintain accurate and up-to-date customer records and databases.
• Assist with procurement tasks, purchase orders, and supplier follow‑up.
• Follow up on receivables and keep CRM and ERP data accurate and current.
• Contribute to continuous improvement, internal controls, and sustainability initiatives.
• Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.

About You

We’re looking for someone who is:

• A confident communicator with a genuine passion for customer service
• Proactive, organised, and able to manage multiple tasks at once
• Calm under pressure and skilled at problem‑solving
• Detail‑oriented with strong administrative accuracy

Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.