Customer Service Advisor

Jobtailor; Salford; On-site; GBP 20,000 - 24,000; Full time

Job summary

Jobtailor is seeking a dedicated Customer Service Consultant in Salford to act as the initial contact for customers across phone, email and social media. You will provide accurate information on services and policies, resolve issues, and log interactions while coordinating with teams to support housing needs.

The role requires empathy, resilience, excellent communication, and meticulous record-keeping. You will work independently and as part of a team in a sensitive environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service skills and a genuine desire to help others.
• Ability to handle customer complaints and difficult situations with empathy and professionalism.
• Personal resilience when dealing with challenging situations.
• Good problem-solving skills and ability to think on your feet.
• Attention to detail and ability to maintain accurate records.
• Ability to work effectively independently and as part of a team.
• Full Criminal Disclosure required due to work with vulnerable members of society.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and social media.
• Respond promptly to customer questions with accurate information about services and policies.
• Resolve complaints and issues promptly and satisfactorily.
• Log customer interactions and maintain accurate records.
• Coordinate with teams to resolve customer issues.
• Provide guidance on customers' housing needs and options.
• Handle challenging situations with professionalism and positivity.

Skills

Excellent communication

Customer service

Empathy

Problem solving

Attention to detail

Teamwork

Resilience

Independent work

Job description

• Serve as the first point of contact for customers through phone, email, and social media
• Respond promptly to customer questions and provide accurate information about services and policies
• Resolve customer complaints and issues in a timely and satisfactory manner
• Log customer interactions and maintain accurate records
• Coordinate with other teams and departments to resolve customer issues
• Provide guidance and support regarding customers’ housing needs and options
• Handle challenging customer situations with a positive and professional attitude

Requirements

• Excellent communication and interpersonal skills
• Strong customer service skills and a genuine desire to help others
• Ability to handle customer complaints and difficult situations with empathy and professionalism
• Personal resilience when dealing with challenging situations
• Good problem-solving skills and ability to think on your feet
• Attention to detail and ability to maintain accurate records
• Ability to work effectively independently and as part of a team
• Full Criminal Disclosure required due to work with vulnerable members of society

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Capable of handling challenging situations with empathy while maintaining accurate records and coordinating with teams.

Highest-signal resume keywords

• Customer Service Skills
• Excellent Communication Skills
• Problem-Solving Skills
• Interpersonal Skills
• Attention to Detail

ATS Optimization Keywords

Soft Skills

• Empathy
• Resilience
• Professionalism
• Teamwork
• Positive Attitude

Certifications & Qualifications

• Full Criminal Disclosure

Industry Keywords

• Customer Interaction
• Complaint Resolution
• Housing Needs
• Accurate Record Maintenance
• Vulnerable Members of Society