Customer Experience Representative

Signal Group; Watford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Full training provided

Performance-based bonuses

Job summary

Signal Group is seeking a Customer Solutions Advisor in Watford to meet customers, assess their needs, and recommend suitable products and services. No prior experience required; full training, ongoing coaching, and clear career progression are provided.

You will build relationships, deliver excellent service, and work towards team goals in a supportive environment with performance-based bonuses.

Qualifications

• Experience in customer service or related roles is helpful but not required.
• Full training provided from day one.
• Attitude, enthusiasm and willingness to learn.

Responsibilities

• Meeting and engaging with customers in a professional and friendly manner
• Understanding customer needs through meaningful conversations
• Recommending products and services that best suit each customer
• Building strong customer relationships through excellent service
• Working towards individual and team performance goals
• Maintaining accurate customer records
• Working collaboratively with colleagues to achieve team success

Skills

Meeting new people

Communication

Positive attitude

Goal oriented

Fast learner

Organized

Team player

Job description

Do you enjoy helping people and delivering excellent customer service in a real world environment?

We're looking for friendly, enthusiastic individuals to join our team as a Customer Solutions Advisor. This is a customer focused sales role where you'll meet with customers, understand their needs, and recommend the products and services that best suit them. No previous experience is required as we'll provide full training, ongoing support, and opportunities to develop your career.

If you enjoy speaking with people, building relationships, and working towards goals in a supportive environment, we'd love to hear from you.

Why Join Us?

• Full time, permanent position
• Full training provided
• No experience necessary
• Clear career progression opportunities
• Friendly and supportive working environment
• Ongoing coaching and development
• Performance based bonuses and incentives
• Immediate start available for the right candidate

About the Role

As a Customer Solutions Advisor, you'll meet directly with customers and help them find the products and services that best meet their needs. You'll receive full training and ongoing support to develop your communication, sales, and customer service skills while building a rewarding long term career.

Responsibilities

• Meeting and engaging with customers in a professional and friendly manner
• Understanding customer needs through meaningful conversations
• Recommending products and services that best suit each customer
• Building strong customer relationships through excellent service
• Working towards individual and team performance goals
• Maintaining accurate customer records
• Working collaboratively with colleagues to achieve team success

Qualifications

Experience in customer service, retail, hospitality, sales, promotions, or other customer facing roles is beneficial but not essential. We provide full training from day one, so we're looking for attitude, enthusiasm, and a willingness to learn.

Required Skills

• Enjoys meeting and talking to new people
• Has excellent communication and interpersonal skills
• Is positive, confident, and approachable
• Enjoys working towards goals and achieving results
• Learns quickly and is eager to develop new skills
• Is organised, reliable, and motivated
• Works well independently and as part of a team
• Wants to build a long term career

Equal Opportunity Statement

We are an equal opportunity employer and welcome applications from candidates of all backgrounds and experiences. We recruit based on potential, attitude, and commitment to delivering an outstanding customer experience.

We're committed to helping our people grow. Through structured training, regular coaching, and ongoing development opportunities, you'll have a clear pathway to progress within the business.