Customer Service Specialist

Honeycomb; Cookstown; On-site; GBP 23,000 - 26,000; Full time

Job summary

Join a forward-thinking insurance brokerage as a Customer Service Specialist in Cookstown! This full-time role offers a chance to thrive in a dynamic environment, assisting customers with motor and home insurance products. If you have a strong customer service background and a desire to build a career in insurance, this position is perfect for you. Enjoy a competitive salary, potential bonuses, and a supportive workplace that values your growth and development. Embrace this opportunity to make a real impact in a reputable company that prioritizes customer satisfaction.

Benefits

Pension Contribution

Private Medical Care

22 Days Annual Leave

Career Progression Opportunities

Monthly Bonus Potential

Qualifications

• 1-3 years of customer service experience in a busy environment.
• Willingness to commit to insurance exams for career progression.

Responsibilities

• Advising customers on motor and home insurance products.
• Producing quotations and processing new business applications.
• Managing the renewal process and updating customer details.

Skills

Customer Service Experience

Communication Skills

Numeracy Skills

Attention to Detail

IT Skills

Education

Insurance Exams (Willingness)

Job description

Honeycomb is delighted to partner with a leading Insurance Brokerage Company to recruit for a Customer Service Specialist to join their busy office based in Cookstown. The role is full time and permanent and would suit someone coming from a strong customer service background, looking to move into an insurance environment, with great opportunity for growth & development.

The Client

Our client is one of the largest independently owned Insurance Brokers in NI, with their head office based in Omagh. They have been trading for 33 years, and through organic growth and acquisitions, have built a network of 14 branches across NI & 2 locations in ROI. They put their customers at the heart of everything they do and have an excellent reputation on the market as a leader in their field.

The Role

The role of the Customer Service Specialist will sit within the Personal Lines division, dealing with either motor or home insurance products. Typical duties will include:

• Advising customers on a range of motor and home insurance products
• Producing quotations
• Processing new business applications
• Managing the renewal process
• Administering mid-year adjustments
• Cross selling and up-selling on other insurance products
• Updating computer systems with customer details in a timely manner
• General administration duties

Essential Criteria

• One to three years customer service experience in a busy environment
• A desire to build a career in the Insurance industry, and a willingness to commit to Insurance exams, where necessary
• Good numeracy, literacy & IT skills
• High attention to detail
• Excellent communication and interpersonal skills

Package

• Salary starting from £23500 to £26000, depending on skills & experience
• Potential to earn up to £500 bonus per month
• Pension contribution
• Private medical care
• 22 days annual leave, plus stats
• Opportunity to take examinations, and progress your career

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Gabriella Tomb, Specialist Recruitment Consultant at Honeycomb on 028 96207050. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.