Customer Service Specialist – opportunity for fast progression and high reward

Good Energy; Chippenham; Remote; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist who thrives in a dynamic environment. This entry-level role offers the chance to develop your career rapidly in the renewable energy sector. You'll engage with customers, resolve their queries, and promote innovative services. With a structured training program and opportunities for progression into various departments, this position is perfect for those eager to make a meaningful impact. Enjoy competitive compensation, performance incentives, and a supportive work-from-home setup, all while contributing to a sustainable future.

Benefits

Work-from-home allowance

Travel allowance

Annual development allowance

25 days holiday

5% annual company bonus

Ethical pension plan

Qualifications

• Resilient and analytical with excellent communication skills.
• Ability to manage customer queries and technical issues.

Responsibilities

• Handle customer calls and emails, providing exceptional service.
• Resolve billing issues and promote digital services.

Skills

Customer Service

Communication Skills

Problem Solving

Analytical Skills

Job description

Customer Service Specialist – opportunity for fast progression and high reward

Join to apply for the Customer Service Specialist – opportunity for fast progression and high reward role at Good Energy

Job Overview

Description

No day will be the same. Here are some of the highlights:

• Application Deadline: 11 May 2025
• Department: Customer Operations
• Employment Type: Permanent - Full Time
• Location: Chippenham, Wiltshire
• Compensation: £25,500 - £29,500 / year

Role Description

As a Customer Service Specialist, you’ll work within our customer contact centre, primarily remotely, alongside other customer-focused team members. Your responsibilities include handling calls and emails (about 40% of your time), providing exceptional service to customers using or generating renewable energy at home. You will also work on technical tasks to proactively maintain account health, such as resolving billing issues.

You will take full ownership of customer problems, promoting digital services like Smart meters, and helping customers understand bills, energy use, and technical queries. The role emphasizes delivering quality service, exceeding targets, and maintaining our Trust Pilot rating.

We support remote working and structure workloads across squads, balancing calls, emails, and administrative tasks. Full training is provided, including a 16-week induction and ongoing resources to support your success.

Development Opportunities

In this role, you'll acquire skills to develop your career quickly in a dynamic industry. We support your growth through training, mentorship, specialisms, and an annual development allowance. Many of our specialists progress to roles in leadership, billing, metering, sales, HR, IT, marketing, and more within 9-12 months.

Rewards and Recognition

• Salary progression up to £28,500 aligned with development milestones
• Performance-based incentives, with an extra £1,000/year after probation

Ideal Candidate Profile

You should be resilient, analytical, inquisitive, and eager to solve complex problems. Excellent communication skills and calmness under pressure are essential. Successful candidates will attend an induction starting on 6th June 2025. The starting salary is £25,500, with part-time options available (30 hours/week).

Benefits

• £500 work-from-home allowance
• £500 travel allowance
• £500 annual development allowance
• 5% annual company bonus
• 25 days holiday plus additional leave options
• Ethical pension plan with employer contributions up to 7.5%

Additional Information

This is an entry-level, part-time role in the utilities industry, with opportunities for career growth and development. We encourage referrals and provide regular updates on similar roles in the region.