Multilingual Customer Service Specialist - Italian/English (& German/French)

StockX; Greater Manchester; Remote; GBP 24,000 - 36,000; Full time

Job summary

An exciting opportunity awaits you as a Multilingual Customer Service Specialist in a dynamic and fast-paced environment. Join a forward-thinking company that values diversity and inclusion, empowering customers to connect with culture through their passions. In this role, you'll manage customer service needs across Europe, ensuring positive outcomes while fostering a customer-centric culture. If you are passionate about helping others and thrive in a startup atmosphere, this could be the perfect fit for you. Embrace the challenge and contribute to a growing global team dedicated to exceptional service.

Qualifications

• Experience in customer service or call centers.
• Bilingual in written and verbal Italian & English, or multilingual with skills in German and/or French.

Responsibilities

• Handle all customer service needs and support for European customers.
• Take ownership of individual customer queries from start to finish.

Skills

Customer Service Experience

Bilingual in Italian and English

Multilingual Skills (German/French)

Excellent Communication Skills

Situational Awareness

Education

High School Diploma or Equivalent

Job description

StockX Greater Manchester, England, United Kingdom

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StockX Greater Manchester, England, United Kingdom

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Help empower our global customers to connect to culture through their passions.

Why you'll love this role

As a Multilingual Customer Service Specialist, you'll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a fast-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success focuses on three key areas: the Customer, the team members, and the Company. Serving our customers is our core mission, and we strive to foster a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, and enjoy working in a startup environment where ambiguity fuels creativity, StockX may be the right place for you.

What you will do

• Handle all customer service needs and support for our European customers.
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes.
• Help manage the order fulfillment process.
• Listen and respond to customer needs and concerns.
• Research answers or solutions as needed.
• Resolve customer queries and update system accounts accordingly.
• Record details of customer conversations and actions taken.
• Work to improve customer service by monitoring support communications.
• Support other areas across the business as needed.

About you

• Experience in customer service or call centers.
• Bilingual in written and verbal Italian & English, or multilingual with skills in German and/or French.
• High school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to handle various contact types including chat, email, inbound, and outbound calls.
• Situational awareness to identify and escalate urgent matters.

Location: Remote (willing to travel to Soho office when required)

Working Hours: Variable shifts, including some evenings & weekends

About StockX

StockX is a Detroit-based technology leader focused on the online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. Our platform connects buyers and sellers worldwide using dynamic pricing based on real-time market data. Launched in 2016, StockX employs around 1,000 people globally. Learn more at www.stockx.com.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. This job description provides essential information but is not exhaustive. StockX reserves the right to amend this description at any time.