Customer Service Specialist

Confidential; Bradford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Confidential in Bradford is seeking a Customer Service Specialist to handle queries across multiple channels and manage resolutions, acting as the first point of contact and ensuring high levels of service to build lasting relationships. The role is office-based, 9-5, Monday to Friday, with probation period and potential flexible hours thereafter.

Requirements include at least 12 months in customer care and administration, strong written and verbal communication, and the ability to work

Qualifications

• Minimum of 12 months experience in customer relations and administration.
• Excellent written and verbal communication skills.
• Highly organised with a proactive approach.
• Office-based role with the ability to work independently or in a team.

Responsibilities

• Manage shared email inboxes
• Deal with all customer enquiries
• Prepare customer quotations
• Input/update CRM accurately and timely
• Ensure all customer interactions are handled efficiently
• Provide outstanding customer care

Skills

Customer service

Communication

CRM experience

Teamwork

Tools

CRM

Email management

Job description

A fantastic opportunity has arisen for this training organisation with offices in Bradford. Working as a Customer Service Specialist, the successful candidate will deal with customer queries across several mediums to manage and resolve customer issues. Acting as the first point of contact, the Customer Service Specialist will work to high levels of customer service, ensuring that lasting relationships continue to flourish. A varied role that would be perfect for a candidate with a minimum of 12 months experience within customer care and administration, duties are varied but will include:

• Manage shared email inboxes
• Deal with all customer enquiries
• Prepare customer quotations
• Accurate and timely input/update on CRM
• Ensure all customer interactions are handled efficiently
• Provide outstanding customer care

This is an exciting opportunity for an engaging, customer focussed advisor to join this supportive and fun team. This is a fully office-based role with some flexible after your probationary period, hours of work are 9-5 Monday - Friday. The successful candidate will have:

• Minimum of 12 months customer relations and administration experience
• Customer-focused with a professional and friendly manner
• Highly organised
• Can demonstrate excellent written and verbal communication skills
• Confident using technology
• Proactive, flexible approach with the ability to work both independently and as part of a team