Office-Based Customer Care Specialist | CRM & Quotes

Confidential; Bradford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Confidential in Bradford is seeking a Customer Service Specialist to handle queries across multiple channels and manage resolutions, acting as the first point of contact and ensuring high levels of service to build lasting relationships. The role is office-based, 9-5, Monday to Friday, with probation period and potential flexible hours thereafter.

Requirements include at least 12 months in customer care and administration, strong written and verbal communication, and the ability to work

Qualifications

• Minimum of 12 months experience in customer relations and administration.
• Excellent written and verbal communication skills.
• Highly organised with a proactive approach.
• Office-based role with the ability to work independently or in a team.

Responsibilities

• Manage shared email inboxes
• Deal with all customer enquiries
• Prepare customer quotations
• Input/update CRM accurately and timely
• Ensure all customer interactions are handled efficiently
• Provide outstanding customer care

Skills

Customer service

Communication

CRM experience

Teamwork

Tools

CRM

Email management

Job description

Confidential in Bradford is seeking a Customer Service Specialist to handle queries across multiple channels and manage resolutions, acting as the first point of contact and ensuring high levels of service to build lasting relationships. The role is office-based, 9-5, Monday to Friday, with probation period and potential flexible hours thereafter.

Requirements include at least 12 months in customer care and administration, strong written and verbal communication, and the ability to work